Alivia Fucarino
Niagara Falls
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Dynamic and reliable professional with high energy and strong teamwork skills with ability to enhance guest experiences through creative performances and effective communication. Adept at maintaining safety protocols while delivering exceptional customer service, ensuring satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Scare Actor
FrightWorld
09.2023 - Current
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Collaborated with team members to create dynamic scare sequences.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Portrayed various characters and scare roles to enhance immersive experiences for guests while maintaining character throughout performances.
- Adapted performances and developed new scare techniques based on audience reactions and feedback to improve guest interactions and satisfaction.
- Worked with various special effects, fog, strobes and loud sounds.
Sales Associate
Spencer’s Gifts/Spirit Halloween
05.2023 - Current
- Provided friendly and outgoing customer service to encourage repeat business.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers with product selection and inquiries to enhance shopping experience by answering questions about sizing, accessories, and merchandise as well as addressing inquiries and resolving any issues that were present.
- Handled inventory management by restocking shelves and organizing backroom for optimal product availability.
- Maintained visual merchandising standards to align with brand guidelines and attract customer attention.
- Seasonally helped out at multiple Spirit Halloween’s since starting at Spencer’s whenever extra help was needed. Helped with hardware and building and putting out merchandise after. Would sometimes help cover during the open season as well.
Sales Associate
Tommy Hilfiger
10.2021 - 04.2022
- Provided friendly and outgoing customer service to encourage repeat business.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers with product selection and inquiries to enhance shopping experience by answering questions about sizing, accessories, and merchandise as well as addressing inquiries and resolving any issues that were present.
- Handled inventory management by restocking shelves and organizing backroom for optimal product availability.
- Maintained visual merchandising standards to align with brand guidelines and attract customer attention.
Cashier
Augies Diner
03.2020 - 07.2021
- Helped out mother with family restaurant during Covid-19
- Processed customer transactions efficiently and accurately using register
- Assisted in maintaining clean and organized dining area to enhance customer experience
- Provided friendly and outgoing customer service, addressing inquiries and resolving any issues that were present
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NY06.2021
Skills
- Professional, friendly and outgoing
- Teamwork and collaboration
- Relationship building
- High energy and stamina
- Reliability and punctuality
- Dependable and responsible
- Flexible and adaptable scheduling
- Organizational skills
- Verbal communication
- Critical thinking and decision-making skills and problem solving
- Customer service, assistance and engagement
- Safety protocols
Timeline
Scare Actor
FrightWorld
09.2023 - Current
Sales Associate
Spencer’s Gifts/Spirit Halloween
05.2023 - Current
Sales Associate
Tommy Hilfiger
10.2021 - 04.2022
Cashier
Augies Diner
03.2020 - 07.2021
High School Diploma -
Niagara Falls High School