Alivia Fykes
West Covina,CA
Summary
Driven professional with a proven track record in office administration and customer service, honed at Northwest Trucking Transportation and other notable organizations. Excelled in managing sensitive information and streamlining office operations, demonstrating exceptional organizational and verbal communication skills. Enhanced customer satisfaction and operational efficiency through front-end performance optimization, showcasing a commitment to excellence and results. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Secretary
Northwest Trucking Transportation
2022.08 - 2024.08
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Secretary's Assistant
Covina High School
2023.08 - 2024.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Front End Associate
Walmart
2023.12 - 2024.01
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Covina High School
Covina, CA06.2024
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Time Management
- Front-end Performance Optimization
Timeline
Front End Associate
Walmart
2023.12 - 2024.01
Secretary's Assistant
Covina High School
2023.08 - 2024.06
Secretary
Northwest Trucking Transportation
2022.08 - 2024.08
High School Diploma -
Covina High School
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