ALIVIA GARGANESE
Las Vegas,Nevada
Summary
Results-driven employee with a track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Working for many years in the service industry, it is important to make clientele comfortable.
Overview
9
9
years of professional experience
Work History
Server
The Mob Museum
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Cosmetologist
Studio S
01.2016 - Current
- Met with new clients and provided successful hair consultations detailing expectations for color, style, and cut
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Delivered various hair services, including roots and gloss treatment, balayage highlights, and toning glaze treatment
Cocktail Server
Echo & Rig
09.2022 - 07.2024
- Determined customer preferences to suggest appropriate cocktails and increase sales
- Anticipated guest needs and provided proactive service
- Communicated with guests to record orders and assess needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Hostess
Echo & Rig
08.2021 - 09.2022
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Documented reservations, alerted servers and managers of large groups and prepared seating for up to 400 guests per night
- Recorded available tables after seating each party using specialized seating software
Receptionist
Backstage Beauty Salon
05.2021 - 08.2021
- Answered and directed incoming calls using multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Cashier
Pro Beauty
04.2021 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Processed all sales transactions promptly to prevent long customer wait times
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Answered customer quests, provided store information and escorted to desired store areas
Receptionist
Capelli Salon
01.2018 - 01.2019
- Posted on salons social media sites and assisted salon owner with clients on occasion
- Answered and directed incoming calls using multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Worked with office manager to attain operational goals
Receptionist
Backstage Beauty Salon
01.2016 - 01.2017
- Answered phone calls, provided information to callers, and connected callers to appropriate people
- Answered and directed incoming calls using multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Education
Master Of Arts - English Compositon
University of Nevada, Las Vegas
Las Vegas, NVBachelor of Arts - English
University of Nevada
Las Vegas, NV12.2022
Associates Degree - English
College of Southern Nevada
Las Vegas, Nevada01.2020
Academy of Hair Design
Las Vegas, Nevada01.2016
Skills
- Client consultations
- Reflective listening
- Attention to detail
- Multitasking and prioritization
- PC proficient
- Service-oriented mindset
- Professional and polished presentation
- Technologically savvy
- Interpersonal communication skills
- Dependable and Responsible
Timeline
Server
The Mob Museum
04.2024 - Current
Cocktail Server
Echo & Rig
09.2022 - 07.2024
Hostess
Echo & Rig
08.2021 - 09.2022
Receptionist
Backstage Beauty Salon
05.2021 - 08.2021
Cashier
Pro Beauty
04.2021 - 08.2021
Receptionist
Capelli Salon
01.2018 - 01.2019
Cosmetologist
Studio S
01.2016 - Current
Receptionist
Backstage Beauty Salon
01.2016 - 01.2017
Bachelor of Arts - English
University of Nevada
Associates Degree - English
College of Southern Nevada
Academy of Hair Design
Master Of Arts - English Compositon
University of Nevada, Las Vegas
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