Alivia Gilson
Lennon,Mi
Summary
Energetically advanced at Shea Automotive Group, leveraging CRM software expertise and exceptional communication to enhance sales processes and customer satisfaction. Demonstrated adaptability and a goal-oriented mindset, achieving significant improvements in customer engagement and support. Currently employed at Sovita Credit Union , results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hard-working student with knowledge of buyer awareness, credit operations, and distribution management. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals. Aiming to leverage my abilities to successfully represent the next generation of Finance Leaders at General Motors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service/Loan Representative
Sovita Credit Union
06.2024 - Current
- Maintained a high customer satisfaction rate with thorough communication and timely updates throughout the loan application process.
- Collaborated with other departments to resolve any discrepancies on client accounts or loan documentation, ensuring a seamless customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Internet Sales Representative
Shea Automotive Group
07.2022 - 06.2024
- Identified opportunities for process improvement within the sales department by analyzing current processes and procedures
- Provided technical support for customers via phone or email regarding website navigation or product information requests
- Conducted follow up calls to ensure customer satisfaction was achieved post-sale.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Achieved monthly sales quotas by effectively managing time, prioritizing tasks, maintaining excellent organizational skills throughout the entire process from lead generation to post-sales follow-up activities.
- Collaborated with other departments to ensure a seamless online shopping experience for customers.
Title Clerk
Shea Automotive Group
07.2021 - 07.2022
- Reviewed vehicle titles for accuracy and completeness, documenting VINs, odometers and release of liens
- Strong knowledge of state laws related to vehicle titles
- Handled titles, written contracts and certified documents for sale transfer and purchase of vehicles
- Able to work independently or collaboratively with other team members in a fast-paced environment
- Adept at using computer software programs designed for title clerks, such as DMV systems and Dealertrack
- Experienced in verifying the accuracy of information on title documents and ensuring compliance with applicable regulations.
Receptionist
Shea Automotive Group
05.2021 - 07.2022
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
Shift Supervisor
Great Lakes Smoothie Co.
02.2020 - 05.2021
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance.
Education
Bachelor of Business Administration - Finance
University of Michigan-Flint
Flint, MI04.2025
Skills
- Adaptability to change
- Goal-oriented
- CRM software experience
- Product knowledge
- Strong communication
- Business Development
- Critical Thinking
Additional Information
Proactive Dealer Sales Training, CRM Training, Experienced and proficient in a variety of sales tools
Certification
- Life and Health Insurance License - Michigan Department of Insurance.
- Accident Insurance License - Michigan Department of Insurance.
Timeline
Member Service/Loan Representative
Sovita Credit Union
06.2024 - Current
Internet Sales Representative
Shea Automotive Group
07.2022 - 06.2024
Title Clerk
Shea Automotive Group
07.2021 - 07.2022
Receptionist
Shea Automotive Group
05.2021 - 07.2022
Shift Supervisor
Great Lakes Smoothie Co.
02.2020 - 05.2021
Bachelor of Business Administration - Finance
University of Michigan-Flint
- Life and Health Insurance License - Michigan Department of Insurance.
- Accident Insurance License - Michigan Department of Insurance.
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