Alivia Hart
Plano,TX
Summary
Talented Accounts Receivable Specialist with one year of experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Also, motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
4
4
years of professional experience
Work History
Senior Collections Specialist
Capital One
Plano, TX
04.2022 - 05.2023
- Recorded and updated customer personal accounts with accurate contact information.
- Prepared detailed reports on accounts receivable status for management review.
- Negotiated rates with customers and entered payments into accounting system.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Processed credit card payments through online portal system.
- Interacted with external vendors and partners as needed in order to resolve disputes or discrepancies.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Adhered to all federal, state, and local laws governing debt collection practices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
Cashier
G By Guess
Mesquite, TX
05.2021 - 04.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Representative
JCPenney
Mesquite, TX
03.2019 - 01.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended, selected and located merchandise based on customer desires.
- Issued receipts, refunds, credits or change due to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Poteet High School
Mesquite, TX05-2020
Skills
- Outbound Calling
- Records Maintenance
- Payment Posting
- Business Correspondence Writing
- Credit and Collections
- Relationship Building
- Supply Ordering
- New Hire Training
- Cash Register Operation
- Merchandise Restocking
- Drawer Balancing
- Cash Management
- Client Account Management
Timeline
Senior Collections Specialist
Capital One
04.2022 - 05.2023
Cashier
G By Guess
05.2021 - 04.2022
Sales Representative
JCPenney
03.2019 - 01.2020
High School Diploma -
Poteet High School