Alivia Hines
Waterford
Summary
Dynamic barista with extensive experience at Starbucks Coffee Company, excelling in beverage preparation and customer service. Proven ability to enhance sales through effective upselling and foster a collaborative team environment. Skilled in inventory management and training new employees, consistently maintaining high cleanliness standards to ensure customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
STARBUCKS COFFEE COMPANY
05.2025 - Current
- Managed inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Implemented upselling strategies to enhance customer experience and increase sales opportunities.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Kroger
03.2024 - 05.2025
- Prepared and served high-quality beverages, ensuring customer satisfaction through excellent service.
- Maintained cleanliness and organization of workstations to promote a safe and efficient environment.
- Operated espresso machines and coffee brewing equipment, adhering to standard operating procedures.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary restrictions.
- Trained new team members on beverage preparation techniques and customer service best practices.
- Collaborated with team members to ensure smooth operations during busy periods, fostering a positive work atmosphere.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate of Arts -
Oakland Community College
Bloomfield Hills, MISkills
- Beverage preparation
- Customer service
- Cash handling
- Inventory management
- Time management
- Team collaboration
- Cleanliness standards
- Workstation organization
- Menu knowledge
- Problem resolution
- Training new employees
Certification
- Barista Trainer
Timeline
Barista
STARBUCKS COFFEE COMPANY
05.2025 - Current
Barista
Kroger
03.2024 - 05.2025
Associate of Arts -
Oakland Community College