Alivia Hysell
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
10
10
years of professional experience
Work History
Painter
Columbus Floor Refinishing
02.2020 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Followed safety procedures and properly used protective gear while painting.
Terminal Clerk
Estes
08.2018 - 02.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
AR Specialist
OhioHealth
04.2017 - 08.2018
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 30 days.
- Managed monthly reconciliation schedules for assigned accounts.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted billing to the appropriate parties.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
Operating Loss Prevention Specialist
JPMorgan Chase
02.2016 - 03.2017
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Managed high dollar holds and restrictions.
- Reviewed new account screening documents.
- Advised and assisted customers with status of checks and checks from closed accounts.
- Request funds to be released from suspends placed on checks and accounts due to fraud.
Customer Service Crew Member
Chipotle
04.2015 - 03.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Maintained proper food handling, safety, and sanitation standards while preparing and cooking food.
- Followed sanitation standards including washing cookware and utensils throughout the day.
Crew Member
Raising Cane's Restaurants
08.2013 - 04.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Associate of Applied Science - English Education
Columbus State Community College
Columbus, OH06.2024
Skills
- Insurance Claims
- Claims Review
- Legal Standards
- Adjustment Posting
- Electronic Health Record Software
- Critical Thinking
- HIPAA Compliance
- Work Prioritization
Timeline
Painter
Columbus Floor Refinishing
02.2020 - Current
Terminal Clerk
Estes
08.2018 - 02.2020
AR Specialist
OhioHealth
04.2017 - 08.2018
Operating Loss Prevention Specialist
JPMorgan Chase
02.2016 - 03.2017
Customer Service Crew Member
Chipotle
04.2015 - 03.2016
Crew Member
Raising Cane's Restaurants
08.2013 - 04.2015
Associate of Applied Science - English Education
Columbus State Community College
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