Alivia Isais
Customer Service Representative
Mountain Home,Idaho
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Brie'sta Coffee Company
Mountain Home
08.2024 - Current
- Provide excellent customer service with relevant knowledge of our products, flavors, sales, and promotions
- Make customers drinks and food in a timely and effective manner ensuring customer satisfaction
- Provide problem solving when issue arises to ensure customer leaves satisfied and will return.
Processing Assistant
Landmark Title
Jacksonville
08.2023 - 07.2024
- Communicated with customers, banks, government entities, and other institutions to clear Title based issues regarding closing on properties
- Connected customers with in house attorneys to provide guidance on issues such as probate, and other issues related to title
- Provided white glove customer service, and problem solving mindsets to assist with issues and come to resolution
- Answered phone, email, and written communications in a timely and effective manner.
Human Resources Assistant
Clay County School Board
Green Cove Springs
01.2022 - 08.2023
- Hire and post county wide positions using online applicant tracking system
- Upkeep spreadsheets and forms with current information regarding new hires and corresponding data
- Perform a wide variety of secretarial tasks (Typing, photocopying, phone traffic, filing, etc.)
- Communicating with applicants and administrators via phone, written, email, and face-to-face correspondence.
Cashier/Assistant Manager
Maurices
Jacksonville
09.2021 - 03.2022
- Provided excellent customer service to customers with product knowledge, inventory assistance, and accurate cash/card transactions
- Participated in inventory counts and merchandising
- Actively participated in store closing and opening preparations
- Provided training to new sales associates so that they could contribute to the store's positive culture
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Counted drawers quickly and accurately at the start and end of each shift
- Mentored new sales associates to contribute to the store's positive culture.
ESE Secretary
Clay County School Board
Green Cove Springs
08.2019 - 01.2022
- Entered, updated, and maintained ESE student data in physical and computer-based files, ensuring correct information was collected, submitted, and met state guidelines
- Scheduled IEP meetings, ensuring all attending parties were notified and documents were prepared
- Performed a wide variety of secretarial tasks (typing, photocopying, handling phone traffic, filing, etc.)
- Assisted peers in monitoring students, collecting data, submitting official documents, and maintaining supplies
- Actively aided parents in communication with staff via phone, email, and written communication
- Reviewed and aided in student scheduling to ensure compliance with FTE regulations.
Cashier/Sales Associate/Stocker
Phantom Fireworks of St Augustine
St. Augustine
07.2018 - 01.2020
- Prepared products for the sales floor by adding tags and restocking or readying pallets
- Assisted customers with their purchases, including payment processing and item bagging
- Helped with inventory and stock management so that inventories could be replenished and excess was reduced
- Itemized and totaled customer purchases using cash registers, scanners, and computers
- Changed the signage to reflect current prices and to help promote the merchandise that was being promoted.
Cashier
Maurices
Jacksonville
12.2017 - 03.2018
- Help customers by guiding them and answering their questions
- Educated customers about credit and store-based promotions to increase sales
- Completed cash, card, and check transactions
- Evaluated stocking needs and restocked products as necessary
- Completed cleaning tasks throughout the store and back office areas to ensure that the space was clean and safe for customers and staff
- Actively prepared store for opening and closing procedures.
Skills
- POS Systems
- Opening and closing duties
- Employee Relations
- Recruitment
- Recordkeeping
- Employee Onboarding
- Customer service expertise
- Staff Training and Development
- Project Management
- Innovation and Creativity
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL 08.2015 - 05.2019
Timeline
Barista
Brie'sta Coffee Company
08.2024 - Current
Processing Assistant
Landmark Title
08.2023 - 07.2024
Human Resources Assistant
Clay County School Board
01.2022 - 08.2023
Cashier/Assistant Manager
Maurices
09.2021 - 03.2022
ESE Secretary
Clay County School Board
08.2019 - 01.2022
Cashier/Sales Associate/Stocker
Phantom Fireworks of St Augustine
07.2018 - 01.2020
Cashier
Maurices
12.2017 - 03.2018
High School Diploma -
Clay High School
08.2015 - 05.2019