Alivia Legg
Wyoming,MI
Summary
Self-assured professional, committed to upholding the highest standards of customer service. Focused on delivering in administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Clarks White Glove Delivery
Kentwood, MI
04.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Entered data into computer systems to track dispatched items.
- Prepared documents for shipment including labeling packages according to destination requirements.
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Created daily logs of dispatched vehicles and personnel.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Traveling Bartender/ Assistant Coordinator
Hyde Events And Rentals
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set up glassware, liquor, and other necessary supplies for special events.
- Checked ID cards and verified bar guests were of legal age.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Maintained clean, attractive and well-stocked bar area.
- Conferred with event staff at event site to coordinate details.
- Oversaw setup and breakdown of wedding decorations and supplies.
Server/Bartender
3 Gatos Brewery
07.2021 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server/Bartender
American Legion Post 305
05.2021 - 09.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Bartender
DeHops Brewery
08.2020 - 12.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Head Receptionist
Forefront Dermatology
01.2020 - 05.2020
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Verified insurance eligibility and benefits and updated insurance information.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Handled cash transactions and maintained sales and payments records accurately.
Childcare Assistant Teacher
AppleTree Early Care And Preschool
12.2015 - 09.2017
- Engaged with children on individual basis to build positive relationships and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Implemented curriculum to enhance classes with learning-focused activities.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
High School Diploma -
Wyoming High School
05.2014
Skills
- Marketing and Sales
- New Hire Training
- High-Volume Environments
- Sales Expertise
- Team Training and Development
- Customer Service Expertise
- Basic Accounting
- Administrative Support
- Spreadsheet Tracking
- Computer Proficiency
- Account Management
Certification
- TIPS certified
- CPR certified
Timeline
Account Manager
Clarks White Glove Delivery
04.2024 - Current
Traveling Bartender/ Assistant Coordinator
Hyde Events And Rentals
07.2023 - Current
Server/Bartender
3 Gatos Brewery
07.2021 - 04.2024
Server/Bartender
American Legion Post 305
05.2021 - 09.2021
Bartender
DeHops Brewery
08.2020 - 12.2020
Head Receptionist
Forefront Dermatology
01.2020 - 05.2020
Childcare Assistant Teacher
AppleTree Early Care And Preschool
12.2015 - 09.2017
High School Diploma -
Wyoming High School
- TIPS certified
- CPR certified
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