Alivia Matthews
Newark,DE
Summary
Offering a friendly demeanor and strong interpersonal abilities, eager to learn and excel in any environment. Brings the ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Foot Care Group
12.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated patient intake processes, ensuring accurate documentation and data entry.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Collaborated with healthcare professionals to streamline communication between patients and staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Intern
CIMI
08.2025 - 11.2025
- Observed client sessions and provided feedback to behavior analysts on effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Identified the needs of clients promptly and efficiently.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
- Implemented interventions outlined in behavior plans with precision and accuracy.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Attended workshops and trainings related to Applied Behavior Analysis.
- Aided clients in performing activities of daily living.
- Encouraged clients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Host
CS Brazilian Steakhouse
03.2025 - Current
- Welcomed guests upon arrival and ensured a pleasant first impression.
- Managed seating arrangements to optimize space and enhance guest experience.
- Coordinated with kitchen and serving staff to facilitate smooth service flow.
- Maintained an organized waitlist and communicated estimated wait times effectively.
- Assisted in training new hosts on customer service protocols and seating procedures.
- Provided guests with menu information and dining options to enhance their experience.
- Utilized reservation system to manage bookings and track guest preferences.
- Assisted in special event setups and coordinated with management for execution.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Informed patrons of establishment specials and promotions.
Customer Service Associate
Wawa
08.2022 - 02.2025
- Work in the deli
- Work in the beverage area
- Work on register
- Clean whenever needed
- Consulted with customers regarding needs and addressed concerns
- Educated customers on special pricing opportunities and company offerings
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Explained benefits, features and recommendations to maximize client retention
Education
No Degree - Human Services
Delaware Technical Community College
DE06-2026
High School Diploma -
Christiana High School
Newark, DE06-2022
Skills
- Efficient and detail-oriented
- Multitasking and prioritization
- Calm and professional under pressure
- Professionalism
- Teamwork skills
- Reliability
- Adaptability
- Problem-solving abilities
- Communication skills
- Community engagement
- Computer skills
- Fast learner
Accomplishments
- For the Fall and Spring semester of last year, and my fall semester that just passed, I am on the Dean's List.
- I am a part of Phi Theta Kappa
- My senior year of high school I went the whole year with honors , and graduated as an honors student.
Certification
First Aid/CPR Certified
Timeline
Receptionist
Foot Care Group
12.2025 - Current
Intern
CIMI
08.2025 - 11.2025
Host
CS Brazilian Steakhouse
03.2025 - Current
Customer Service Associate
Wawa
08.2022 - 02.2025
No Degree - Human Services
Delaware Technical Community College
High School Diploma -
Christiana High School