Alivia Morlando
Summary
Customer service professional with experience in improving client interactions and service quality. Dependable team player who adapts to evolving demands and excels in communication and conflict resolution. Energetic and empathetic problem-solver with the ability to understand and address customer needs.
Overview
3
3
years of professional experience
Work History
Customer experience coordinator
Weis Markets
06.2021 - Current
- Oversee front register operations and maintained exceptional levels of customer service in all interactions.
- Provided exponential customer service to all customers
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers complete purchases, locate items, and join reward programs.
Playground Leader
Vestal Recreation
06.2021 - Current
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Administered basic first aid to treat injuries or illnesses
- Visited playground sites to check on program status and address any concerns.
Volunteer
Discovery center
04.2023 - 05.2023
- Assisted with special events and programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Human Services
SUNY Broome Community College
Bingamton, NY05-2025
Regents Diploma -
Vestal High School
Vestal, NY06.2023
Skills
- Customer Service
- Communication
- Teamwork
- Empathy
- Patience and composure
- Problem-Solving
Timeline
Volunteer
Discovery center
04.2023 - 05.2023
Customer experience coordinator
Weis Markets
06.2021 - Current
Playground Leader
Vestal Recreation
06.2021 - Current
Regents Diploma -
Vestal High School
Human Services
SUNY Broome Community College