- Art
- Travel
- Nature
- Connecting to people
Alivia Mullen
Honolulu,HI
Summary
Personable and results-driven professional with 10+ years, experience in customer-facing roles. Skilled in sales, communication, and marketing. Seeking a role that leverages my customer service and sales skills to better the business I am employed for.
Overview
12
12
years of professional experience
Work History
Server/Cook/Hostess/Shift Lead
Aroma Italia
Oahu
12.2023 - Current
- Oversaw front-of-house activities, including food service, order management, payment processing, and guest seating to enhance customer experience.
- Managed produce delivery processing, ensuring timely and accurate fulfillment of orders.
- Cooked pizzas and prepped food for following shifts
- Shift lead
- Dishwashing
- Trained new staff
- Delivered exceptional customer service in high-volume dining environment.
Server
Fat Frogg Sports Bar And Grill
Prescott, AZ
02.2025 - 02.2026
- Contributed to development and launch of new restaurant by providing essential support during initial operations.
- Processed food and alcohol orders efficiently. Assisted customers with payment transactions. Delivered food promptly while maintaining high standards of customer service.
- Performed essential sidework tasks to maintain a clean and organized work environment.
- Managed multiple tables (up to 13 at a time) efficiently while maintaining high-quality service during peak hours.
Assistant Director/Head of Social Media/Operations Manager
Sunshine Arts
Oahu
12.2021 - 07.2023
- Connecting people to art through sales
- Create staff schedule and manage scheduling needs
- Bookkeeping and reports
- Processing payments
- Assisting the Gallery Director
- Managing inventory and documents through quick books
- Event planning
- Managing artist & client relations, gallery operations, and the gallery's social media
- Training new employees
- Intake and rearranging of inventory
- Creating and processing ArtMoney sales
Wildlife Photographer
Imagery Hawaii
Oahu
12.2021 - 12.2022
- Took photographs of customers prior boarding ship and any wildlife seen on whale watching cruises
- Sold photos to customers on ship & processing payments
- Set up and break down of photography equipment
Office Staff
Toogood Kayaks
Oahu
01.2021 - 12.2021
- Made reservations for kayak tours
- Made sales and processed payments in a retail environment
- Loaded kayaks onto vehicles and prepped customers for their trips
- Gave safety briefings to guests prior to tours
- Answer phones and any questions customers may have
- Took on Admin responsibilities
Server
Wingers
Salt Lake City
10.2019 - 11.2020
- Preformed customer service
- Took orders and deliver food
- Resolved customer complaints
- Alcohol handling
- Processed payments
Front Desk Associate
Courtyard by Marriott
Utah
10.2019 - 11.2020
- Oversaw fast-paced front desk operations at busy check-in periods in the role of acting manager during most of my shifts.
- Directed and assisted staff of different departments to fulfill needs of the hotel and it's guests.
- Kept accounts in balance and ran daily reports to verify totals. Processing sales over the hotel market.
- Provided guests with above-and-beyond service ensuring all of their needs are met and exceeded before, during, and after their stay.
Jail Clerk (Support Staff)
Salt Lake County Sheriff's Office
Utah
07.2018 - 01.2020
- Worked with inmates & members of the public to assist them with their needs, concerns, giving information, handling difficult situations, and provide exceptional service.
- Worked the phone room, visiting, mailroom, and commissary delivery.
- CIT Certified (Crisis Intervention Team)
- Examined incoming and outgoing mail to ensure conformance with regulations.
- Logged accurate and detailed incident reports
Server (Par 4)
Cracker Barrel Old country store
Utah
03.2014 - 09.2018
- Often assigned the job of "Checker" to inspect my fellow team members' end of shift work to ensure all was complete, promote efficiency, and taking the chance to coach them on how to better complete the tasks assigned.
- Cross trained for Prep-Cook, S.A., TO-GO Specialist, and Hostess to be able to fill those positions at anytime the store needed it.
- Upselling & Suggestive Selling items.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Provided excellent customer service through attentiveness, promptness, friendliness, and resolving customer complaints.
- Upkeep the efficiency and appearances of the restaurant through constant cleaning and stocking items
Guest Service Agent
Worldmark by Wyndham Resort
Utah
05.2017 - 04.2018
- Answered guest inquiries and provided information regarding resort services and amenities upon check-in
- Responded to incoming guests and telephone calls with efficiency and professionalism
- Greeted guests upon arrival and offered assistance throughout stay
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Used time efficiently when not serving customers, including folding towels & blankets, cleaning the lobby, and stocking supplies.
Education
High School Diploma -
Mountain High
Kaysville, UT03-2014
Skills
- Customer Service (10 years)
- Serving (8 years)
- Sales (4 years)
- Photography (2 years)
- Crisis Intervention (CIT)
- Commission Art (2 years)
- Hospitality (2 years)
Interests
Timeline
Server
Fat Frogg Sports Bar And Grill
02.2025 - 02.2026
Server/Cook/Hostess/Shift Lead
Aroma Italia
12.2023 - Current
Assistant Director/Head of Social Media/Operations Manager
Sunshine Arts
12.2021 - 07.2023
Wildlife Photographer
Imagery Hawaii
12.2021 - 12.2022
Office Staff
Toogood Kayaks
01.2021 - 12.2021
Server
Wingers
10.2019 - 11.2020
Front Desk Associate
Courtyard by Marriott
10.2019 - 11.2020
Jail Clerk (Support Staff)
Salt Lake County Sheriff's Office
07.2018 - 01.2020
Guest Service Agent
Worldmark by Wyndham Resort
05.2017 - 04.2018
Server (Par 4)
Cracker Barrel Old country store
03.2014 - 09.2018
High School Diploma -
Mountain High
Additional Information
- Received employee of the month in April 2019 at the Salt lake county Correctional facility
- Received the 2nd highest GSS (Guest Satisfaction Survey) scores of the staff at the Courtyard Marriott in Layton, under the assistant supervisor
- Was promoted to the highest level of server at Cracker Barrel (Par 4)
- Had the highest ranking sales on imported goods at Aroma Italia