Alivia Phillips
King,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
Work History
Associate Service Consultant
ADUSA
Remote
10.2024 - 01.2025
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Developed customized service plans, ensuring optimal performance and client satisfaction.
- Conducted thorough research on industry trends and competitor offerings, informing the development of innovative services and strategies.
- Maintained detailed records of all client interactions, enabling effective tracking of progress and follow-up actions as needed.
- Achieved high levels of client satisfaction through continuous communication and tailored support.
- Navigated multiple computer systems, applications and utilized search tools to find information.
- Worked closely with clients to understand their specific needs, developing tailored service offerings that exceeded expectations.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Inbound Sales Representative
Charter Communications, Spectrum
Greensboro, NC
09.2022 - 04.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Improved customer retention rates by establishing rapport and following up on previous interactions.
- Enhanced team's sales strategies by actively participating in weekly training sessions and role-play exercises.
- Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
- Enhanced customer loyalty by personalizing interactions and acknowledging repeat customers.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Assistant General Manager
W&S NC Management LLC
Winston-Salem, NC
05.2020 - 09.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Assistant Manager of Operations
W&S NC Management LLC, Zaxbys
Winston-Salem, NC
2018 - 2020
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
Cashier
W&S NC Management LLC
Winston-Salem, NC
03.2018 - 08.2018
- Trained new cashiers on procedures, customer service and sales techniques.
- Made eye contact and pleasantly engaged customers when they entered the store.
- Maintained reports of transactions and greeted customers when entering and leaving the establishment.
- Responded quickly to customer inquiries, answering questions and offering insight into the products.
- Worked the cash register and processed various payments, including credit card and cash transactions.
- Checked merchandise multiple times during each shift and restocked products when they were running low.
- Took orders for drinks and food and input orders into the database.
- Received customer payments.
- Ensured that condiments and napkins were packed with each order.
- Completed purchases using Point of Sale systems.
- Returned any change rendered to the customer after counting it out appropriately.
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly.
- Greeted customers promptly.
- Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles.
- Ran the register effectively and handled cash and credit
- Cleaned and organized register counters.
- Kept work areas clean, neat and organized for maximum product
Cashier
KPB Foods
King, NC
02.2017 - 04.2017
- Assisted customers in selecting items based on needs.
- Pleasantly engaged customers, offered a warm smile and provided immediate and dedicated assistance.
- Returned any change rendered to the customer after counting it out appropriately.
- Completed purchases using Point of Sale systems.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
- Assisted counter staff in packing ready orders and handing them to customers.
- Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles.
- Received payments by cash and credit and gave back the correct change.
- Responded quickly to customer inquiries, answering questions and offering insight into the products.
Education
Associate Of Applied Business - Business Administration
Purdue Global University
Lafayette, INBachelor Of Science - Industrial And Organizational Psychology
Purdue Global University
Lafayette, IN08.2024
High School Diploma - undefined
James Madison High School
Norcross, GA01.2019
Skills
- Payment processing
- Staff training
- Customer direction
- Basic math skills
- Adaptability
- Cash collection
- Customer service
- Good communication skills
- Conflict Resolution
- Compliance management
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Active listening
Timeline
Associate Service Consultant
ADUSA
10.2024 - 01.2025
Inbound Sales Representative
Charter Communications, Spectrum
09.2022 - 04.2024
Assistant General Manager
W&S NC Management LLC
05.2020 - 09.2022
Cashier
W&S NC Management LLC
03.2018 - 08.2018
Cashier
KPB Foods
02.2017 - 04.2017
High School Diploma - undefined
James Madison High School
Assistant Manager of Operations
W&S NC Management LLC, Zaxbys
2018 - 2020
Associate Of Applied Business - Business Administration
Purdue Global University
Bachelor Of Science - Industrial And Organizational Psychology
Purdue Global University