Alivia Simpson
FatCats
CLINTON,Utah
8
years of professional experience
Diligent leader with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Work History
Event's Operation Manager
4 Months- Directed event operations to ensure smooth execution of parties, group bookings, and private functions.
- Coordinated staffing, setup, and teardown for banquet spaces, attractions, and service areas.
- Supervised event timelines, vendor needs, and guest requests to maintain consistent service quality.
- Collaborated with sales, kitchen, and front-of-house teams to align event delivery with customer expectations.
- Managed logistics for large-scale events, resulting in seamless execution and positive attendee feedback.
- Built relationships with local partners to expand program awareness and participation.
- Worked with Salesforce and Microsoft Teams daily
Murray's Department Manager
8 Months- Directed department operations, aligning staffing, merchandising, and customer service with store standards.
- Trained associates on inventory control, safety procedures, and service expectations.
- Managed ordering, replenishment, and backroom organization to support product availability.
- Monitored sales trends and adjusted floor presentation to improve department performance.
- Controlled shrink through accurate receiving, stock rotation, and inventory audits.
- Collaborated with store leadership to execute promotional resets and operational improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw cheese department operations, maintaining product quality, freshness, and presentation standards.
- Boosted store reputation for quality products by consistently maintaining a diverse and high-quality cheese selection.
- Trained team members on slicing, packaging, sanitation, and customer service procedures.
Cheese Monger
9 Months- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales
- Used machinery with standardized approach to maximize quality of cuts
- Inspected appearance of cheese to maintain freshness
- Monitored food temperatures for proper holding procedures
- Took customer orders at counter, labeled and wrapped to prepare products for sale
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
General Manager
5 Years 6 Months- Developed and implemented strategies to increase sales and profitability
- Monitored stores financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and POS systems
- Completed and verified inventory counts each week
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Developed and implemented strategies to increase sales and profitability
- Purchased products from large wholesale restaurant distributor weekly as well as local produce suppliers daily
- Cultivated strong vendor relationships
- Maintained effective supply levels by monitoring and (re)ordering food stock, dry goods, paper products, cleaning supplies, maintenance supplies, any/all other supplies required for store
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Inspected equipment and machinery for proper working conditions and contacted appropriate repair vendor(s) as needed
- Tracked food production levels, meal counts, and supply costs
- Trained and supervised new staff to enhance customer service skills and comply with company/food safety standards
- Implemented operational strategies and effectively built customer and employee loyalty
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Managed staff schedules and maintained adequate coverage for all shifts
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained employees on proper protocols and customer service standards
- Carefully interviewed, selected, and hired new staff
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Prepared daily, weekly, and monthly financial reports on corporate required platforms and various Excel spreadsheets
- Verified auto insurance policies and coverage compliance required on each delivery driver
- Audited monthly
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma
Skills
Written and Verbal Communication
Exceptional Interpersonal Communication
Employee Training and Development
Effective Leader
Problem Resolution
Conflict Mediation
Fluent in Salesforce and Microsoft Teams
Timeline
Event's Operation Manager
FatCats
08.2024 - 12.2024Read More
Murray's Department Manager
Smith's Marketplace
11.2023 - 07.2024Read More
Cheese Monger
Harmons Grocery Store
12.2022 - 09.2023Read More
General Manager
Jimmy Johns Gourmet Subs
03.2017 - 09.2022Read More
ParkRidge Private Schoool
High School Diploma
Read More