Alivia S. Wilson
Harker Heights
Summary
Dedicated customer service professional with seven years of experience in sales, customer retention, and support within call center environments. Proven ability to leverage advanced computer literacy and effective communication skills to enhance team collaboration and optimize service delivery. Experienced in educational settings, successfully engaging with diverse age groups from three to eighteen years old. Holds certification as an emergency medical technician and CPR certification, underscoring commitment to safety and responsiveness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Game Master
Great Escape Of Central Texas
Killeen
01.2023 - Current
- Track the progress of players and assist in gameplay when needed
- Memorize and reset escape rooms promptly
- Provide a fun and uplifting environment for customers and co-workers
Paraprofessional
Killeen Independent School District
Killeen
01.2023 - 01.2024
- Provided support for the teachers in a classroom setting
- Ensure student comprehension of lessons and concepts being taught
- Provided a positive and nurturing learning environment for all students
Call center Sales Retention Representative
Spectrum
Austin
01.2022 - 01.2023
- Company Overview: charter
- Provided excellent customer service during inbound calls to resolve complaints, retain existing customers, prevent disconnections, and retain revenue
- Sold internet, cable, data plans, and mobile products during retention calls
- Answered customer's questions about billing, pricing, and product and service packages
- Utilized the billing systems to track new and updated sales orders for customer accounts
- Charter
Sales and customer service
Cracker Barrel Old Country Store
Harker Heights
01.2021 - 01.2022
- Provided a positive and memorable dining experience for all guests while promoting products to increase sales and revenue
- Maintained a clean work environment for fellow staff and customers
- Trained new employees on company expectations and quality service procedures
Instructor and Trainer
Studio 203 Dance Center
Killeen
01.2018 - 01.2020
- Provided a positive and enriching learning environment for children of all ages
- Lead classes of 5 to 20 students teaching various dance styles and assisted fellow instructors
- Took incoming calls and assisted new and old customers with payment and any questions they may have related to the services being provided
Education
College student - Emergency Medicine
Central Texas College
Killeen, TX07-2026
High school diploma -
Harker Heights High School
Harker Heights, TXSkills
- Customer service expertise
- Team management
- Cardiac management
- Basic life support
- Medication administration
- Effective Communication
- Active listening
- Critical thinking
References
Available Upon Request
Certification
- Nationally Registered EMT
- CPR certification
Timeline
Game Master
Great Escape Of Central Texas
01.2023 - Current
Paraprofessional
Killeen Independent School District
01.2023 - 01.2024
Call center Sales Retention Representative
Spectrum
01.2022 - 01.2023
Sales and customer service
Cracker Barrel Old Country Store
01.2021 - 01.2022
Instructor and Trainer
Studio 203 Dance Center
01.2018 - 01.2020
College student - Emergency Medicine
Central Texas College
High school diploma -
Harker Heights High School