Alivia Thompson-Martin
Oakdale,MN
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional
service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex
service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot
technical issues, and resolve escalated customer complaints.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated,
with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet
deadlines.
Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to
leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be
relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICES ASSISTANT
HOTEL CONCIERGE
Stillwater, Laughlin, MN, NV
01.2023 - 05.2023
- Provided excellent customer service in a fast-paced environment, responding to inquiries and resolving issues promptly
- Managed incoming calls efficiently, routing them to the correct department
- Or personnel as needed
- Analyzed sales trends to identify areas for improvement in customer service delivery
- Implemented strategies to improve customer experience ratings across multiple channels
- Utilized problem-solving skills to resolve conflicts between customers and staff members
- Assisted in training new employees on customer service processes, policies, systems
- Ensured data privacy standards were met when handling confidential client information.
Aquarius Hotel and Casino
08.2022 - 01.2023
- Facilitated check-in and check-out procedures for hotel guests
- Greeted guests and provided outstanding customer service
- Resolved guest complaints in a timely manner
- Cultivated strong working relationships with co-workers to maximize efficiency of operations
- Maintained an up-to-date knowledge of current events in the local area
- Assisted with luggage storage and retrieval
- Monitored guest feedback through surveys and online reviews
- Created promotional materials to advertise hotel amenities and services.
CUSTOMER SERVICE CASHIER
WOODBURY, Mn
01.2018 - 09.2020
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Followed all safety protocols regarding cash handling and security procedures
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts.Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Built loyal clientele through friendly interactions and consistent
- Appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
Education
HIGH SCHOOL DIPLOMA - undefined
Tartan Senior High School
June 2021
DIPLOMA - GENERAL STUDIES
White
undefined
Century College
Skills
- Customer Service Excellence Promotions Programs Reading Comprehension Inbound Call Answering
- Operational Efficiency Inventory Procedure Documentation Reporting Requirements Understanding
References
REFERENCES
Available upon request
Timeline
CUSTOMER SERVICES ASSISTANT
HOTEL CONCIERGE
01.2023 - 05.2023
Aquarius Hotel and Casino
08.2022 - 01.2023
CUSTOMER SERVICE CASHIER
01.2018 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Tartan Senior High School
DIPLOMA - GENERAL STUDIES
White
undefined
Century College