Summary
Overview
Work History
Education
Skills
Timeline
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Alivia Tirado

Howard Beach,United States

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. I am looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

3
3
years of professional experience

Work History

Sales & Service Manager

Kate Spade
09.2021 - Current
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies.
  • Took ownership of customer issues and followed problems through to resolution..
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Secretary

Lebanon County Court House
05.2021 - 08.2021
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Education

Associate of Science - Public Communications

Hacc
Lebanon, PA
08.2026

Skills

  • CRM Software
  • Sales Presentations
  • Sales Operations
  • Client Acquisition
  • Time Management
  • Problem Solving
  • Relationship Building
  • Strategic Planning
  • Team Leadership
  • Effective Communication

Timeline

Sales & Service Manager

Kate Spade
09.2021 - Current

Secretary

Lebanon County Court House
05.2021 - 08.2021

Associate of Science - Public Communications

Hacc

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Alivia Tirado