Alivia Willis
Glen Burnie,U.S
Summary
Highly motivated, organized and customer-focused professional seeking a position where I can utilize my proven track record of building positive relationships with employees and customers alike, fostering a culture of trust and collaboration. Adept at resolving complex issues with tact and diplomacy, ensuring both employee satisfaction and customer loyalty. Ready to contribute expertise and drive organizational success in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Verifying OBicial
Department of the Army
Fort Meade, MD
02.2024 - Current
- Perform all functions required to issue ID cards, ID tags, Geneva Conventions cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements as defined in AFI 36-3026_IP, and the DoD RAPIDS Workstation and Verifying O\icial Information System (VOIS), and the RAPIDS Training Guide daily
- Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler
- Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors
- Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients
- Maintain 100% accountability of serially numbered ID cards and report any missing cards
- Register, process, and maintain DEERS and RAPIDS information as part of VO responsibilities daily
- Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
Child and Youth Services
Department of the Army
Fort Meade, MD
10.2023 - 02.2024
- Maintains accountability of children, parents and visitors entering and exiting the facility
- Certified Medication Technician, licensed to dispense medication
- Certified in CPR/First Aid
- Enhanced youth development by implementing engaging and age-appropriate programs
- Documented data and completed accurate updates to case records
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Participated in parent teacher conference to discuss developments of students and increase support.
Recruitment Specialist
Thrive USA Home Care
REMOTE, MD
09.2021 - 06.2023
- Promptly corresponded with applicants and coordinated and conducted interviews (Microsoft Office Programs Word, Excel, PowerPoint, Outlook)
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization
- Hired employees and initiated new hire paperwork process
- Negotiated o\er terms e\ectively, resulting in high acceptance rates among selected candidates
- Developed and implemented onboarding and orientation programs for new employees
- Completed human resource operational requirements by scheduling and assigning employees
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
Customer Service Representative
Verizon
Washington State
08.2018 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Implemented effective sales strategies to maximize revenue generation.
- Trained and mentored new sales representatives.
- Negotiated prices, terms of sales and service agreements.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Organizational Skills
- Critical Thinking
Citizenship
U.S
Timeline
Verifying OBicial
Department of the Army
02.2024 - Current
Child and Youth Services
Department of the Army
10.2023 - 02.2024
Recruitment Specialist
Thrive USA Home Care
09.2021 - 06.2023
Customer Service Representative
Verizon
08.2018 - 08.2021