Alivia Wilson
Fort Stewart,GA
Summary
Hi! I'm very dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationship to increase profitability and drive business results. I love helping people in any way possible. It's just my passion! I'm hardworking and very reliable I'm focused on going above and beyond to support my team and serve customers. motivated to continue to learn and grow.
Overview
8
8
years of professional experience
Work History
Child and Youth Program Assistant
Madison CDC
06.2021 - 01.2022
- Interacted with children and youth using approved child guidance and youth development techniques
- Assisted children and youth with special projects, homework and life skills
- Kept records on individual children to document daily observations and information about activities, meals served and medications administered
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Oversaw program and classroom environment to support youth and classroom goals
- Prepared, coordinated and distributed flyers, letters, calendars and newsletters with[Software]
- Encouraged understanding of others and positive self-concepts to support youth's emotional and social development
- Aided instructor in developing lesson plans based on youth goals
- Helped in Kitchen Duties
- Helped Front Desk Duties
- Worked long side of Director assisting her with things she needed
- Helped organize events for the children etc.
Patient Care Assistant
Allegiance Home Health Care
03.2016 - 07.2019
- Maintained safety, cleanliness and order of patient rooms and adhered to healthcare safety and infection control standards
- Changed linens, made beds and restocked rooms to prepare for new residents
- Helped maintain patient cleanliness, providing support for bathing, bathroom needs and other areas of personal hygiene
- Improved patient wellbeing, guiding through exercises, physical therapy and other daily health routines
- Wore appropriate Personal Protective Equipment (PPE) to prevent pathogenic transmission and encourage recovery
- Cleaned, sterilized and maintained medical tools and equipment used in patient rooms
- Supported patient comfort, adjusting bed settings, changing sheets and repositioning to prevent bedsores
- Partnered with community team to keep operations in compliance with OSHA standards and control risk
- Recorded vital signs and collected medical histories of patients, inputting all details into patient files
- Upheld rigorous cleaning and sanitation protocol to protect staff and patients from blood-borne, airborne and surface-transferred pathogens.
Patient Care Assistant
NTW
06.2017 - 02.2019
- Recorded vital signs and collected medical histories of patients, inputting all details into patient files
- Planned weekly departmental staff meetings to brainstorm new ideas and discuss ways to improve operational workflows
- Records vital signs and bedside test results in official patient charts
- Changed linens, made beds and restocked rooms to prepare for new residents
- Supported patient comfort, adjusting bed settings, changing sheets and repositioning to prevent bedsores
- Transported patients in wheelchairs and rolling beds between care, therapy and examination rooms
- Upheld rigorous cleaning and sanitation protocol to protect staff and patients from blood-borne, airborne and surface-transferred pathogens
- Monitored adequate availability of equipment and supplies to meet unit demands
- Administered prescribed medication and explained potential side effects
- Wore appropriate Personal Protective Equipment (PPE) to prevent pathogenic transmission and encourage recovery
- Partnered with community team to keep operations in compliance with OSHA standards and control risk
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards
- Maintained safety, cleanliness and order of patient rooms and adhered to healthcare safety and infection control standards
- Monitored food, beverage and medication intake and alerted supervisory staff to changes in patient condition
- Completed basic patient care such as checking on skin condition and retrieving comfort items
- Helped maintain patient cleanliness, providing support for bathing, bathroom needs and other areas of personal hygiene
- Assessed patient rooms regularly to monitor health, wellbeing and personal comfort
- Assisted with residents' dining needs to promote good nutrition
- Trained new employees on customer service, office software and telephone etiquette
- Delivered safe and effective patient care services in compliance with nursing standards and best practices
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
- Answered call lights, responded to patients and informed supervisors of emergencies
- Improved patient wellbeing, guiding through exercises, physical therapy and other daily health routines.
Medical Receptionist
Associates In Dermatology
01.2014 - 02.2015
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
No Degree - Medical Assistant
Centura College
Newport News, VA06.2023
High School Diploma -
WILBY HIGH SCHOOL
WATERBURY, CT06.2012
Skills
- Organization
- Problem-solving
- Task prioritization
- Training
- Equipment operation
- Maintain records
- Verbal communication
- Customer service excellence
- Data entry
- Customer service
- Creative thinking
- Networking
- OSHA compliance
- Medication administration
- Vital signs monitoring
- Fast typing
- Written and verbal communication
- Relationship building
- Recordkeeping
- Oral Communication
- Scheduling appointments
Timeline
Child and Youth Program Assistant
Madison CDC
06.2021 - 01.2022
Patient Care Assistant
NTW
06.2017 - 02.2019
Patient Care Assistant
Allegiance Home Health Care
03.2016 - 07.2019
Medical Receptionist
Associates In Dermatology
01.2014 - 02.2015
No Degree - Medical Assistant
Centura College
High School Diploma -
WILBY HIGH SCHOOL