Alivia Norem
Champaign,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
On-Call Branch Office Administrator
Edward Jones
06.2022 - Current
- Provides administrative support and assistance to financial advisor.
- Responsible for client communication and correspondence.
- Handles customer inquiries and complaints to ensure satisfaction with provider.
Front Office Manager
IGA Grocery Store
08.2021 - Current
- Works collaboratively with other departments to coordinate solutions.
- Receive and direct phone calls to appropriate departments.
- Responsible for training for new hires.
Cashier
IGA Grocery Store
09.2019 - 08.2021
- Addressed escalated customer complaints and restored satisfaction.
- Handled large amounts of cash safely.
- Maintained high and accurate pace to minimize customer wait times at checkout.
Education
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
Associate of Science -
Parkland College
Champaign, IL05.2022
Skills
- Client relationship building
- Multi-tasking
- Customer service
- Willing to learn
- Marketing insights
- Motivated
Certification
- SEO, HubSpot Academy - September 2023
- Social Media, HubSpot Academy - October 2023
- Google Ads Measurement, Google Skillshop - October 2023
- Google Analytics, Google Skillshop - October 2023
- AI - Powered Performance Ads, Google Skillshop - October 2023
- Use Google Analytics for Your Bussines, Google Skillshop - October 2023
- Get Started using Google Analytics, Google Skillshop - October 2023
Timeline
On-Call Branch Office Administrator
Edward Jones
06.2022 - Current
Front Office Manager
IGA Grocery Store
08.2021 - Current
Cashier
IGA Grocery Store
09.2019 - 08.2021
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
Associate of Science -
Parkland College