Hi, I’m
Alivia Provost
Farmington,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn something new and take on added responsibilities to meet team goals.
Overview
7
years of professional experience
1
Certification
Work History
The Hotel Canandaigua
Accountant
09.2023 - Current
Job overview
- Prepared and Input invoices into financial systems for a full-service property with 109 rooms and an additional 44 condos
- Maintained integrity of general ledger and chart of accounts
- Prepared, processed, and distributed weekly payroll for over 200 employees
- Leveraged finance knowledge to strengthen controls and improve transparency
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping
- Handled day-to-day accounting processes to drive financial accuracy
- Partnered with management team to track errors and add contributions to maintain accuracy
- Assisted in administration tasks and HR duties such as recruiting processes, new employee onboarding, ensuring all paperwork in system is uploaded within time frame, uploading termination forms and more
- Perform other duties as required, consistent with the goals, objectives, and responsibilities of the company and internal audit department
The Hotel Canandaigua
Front Desk Agent
07.2023 - 03.2024
Job overview
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build and maintain positive relationships with guests for satisfaction
- Used internal software to process reservations, check-ins and check-outs for a full-service property with 109 rooms and 44 condos on site
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Enforced policies and procedures to increase efficiency.
Community Bank, N.A.
Bank Teller
01.2023 - 07.2023
Job overview
- Processed customer transactions promptly and accurately, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust, and optimized sales opportunities
- Audited fellow teller currency to contribute to dual-control procedures
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Marshalls
Marshalls Sales Associate
08.2022 - 04.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Worked to meet or exceed special targets for credit card applications and product promotions
- Built customer loyalty and retention by delivering excellent shopping experiences
TLC Adventures in Childcare
Daycare Provider
09.2018 - 12.2021
Job overview
- Introduced children to educational games and activities to boost learning
- Liaised with parents and guardians to discuss child progress
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Planned and guided age-appropriate activities and crafts for multiple age groups
- Maintained effective schedule balance between rest periods, active play, and instruction
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Assisted in potty training and other daily hygiene activities to support child development.
- Offered top-notch care to 3-6+ children at once, ranging in age from 6 months to school age
Holiday Inn Express and Suites
Housekeeper
08.2019 - 04.2020
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Handled requests for extra linens, toiletries and other supplies.
Education
Red Jacket High SchoolManchester, NY
High school diploma
06.2018
Skills
- Childcare
- Nannying
- Teaching
- Early Childhood Education
- Classroom Management
- Organizational Skills
- Food Service
- Food Safety
- Driving
- Customer service
- Cleaning
- Sales
- Phone etiquette
- Communication skills
- Front Desk
- Accounting
- Accounts Payable and Receivable
- Financial Analysis
- Cash handling
- Data inputting
- Time management
- Accounting software
- Administrative experience
- Payroll Administration
- Payroll Processing
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Restaurant experience
- Hospitality
- Human Resources
- Analysis skills
- ADP
- NetSuite
- M3
Certification
- Driver's License
- CPR Certification, 12/01/23, Present
Timeline
Accountant
The Hotel Canandaigua
09.2023 - Current
Front Desk Agent
The Hotel Canandaigua
07.2023 - 03.2024
Bank Teller
Community Bank, N.A.
01.2023 - 07.2023
Marshalls Sales Associate
Marshalls
08.2022 - 04.2023
Housekeeper
Holiday Inn Express and Suites
08.2019 - 04.2020
Daycare Provider
TLC Adventures in Childcare
09.2018 - 12.2021
Red Jacket High School
High school diploma
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