Alix Mallore

- Quality Assurance Liaison responsible for ensuring the quality and compliance of all processes and procedures within the organization.

- Implemented second-level security protocols for verifying unemployment benefit claims, significantly reducing fraudulent activity and protecting organizational assets.

-Developed and executed comprehensive fraud detection strategies, leveraging cutting-edge technologies such as AI-driven algorithms and data analytics tools.

- Consistently recognized weekly for exceeding team performance, showcasing strong leadership and collaboration skills.

- Licensed in utilizing customer feedback to identify root causes in product, policy, and process.

- Provided weekly data for Outlier program improvement, contributing to the enhancement of program effectiveness and efficiency

- Developed weekly Excel sheets and statistical reports, showcasing proficiency in data analysis and reporting.

- Responsible for handling customer complaints, Jira tickets, and adjusting policies to meet changing needs as a Quality Analysts
with the volume of work or services required.

- Conducted multiple interviews for new hires, demonstrating strong communication and evaluation skills in the recruitment process.

- Facilitated multiple training sessions across various roles, imparting essential skills and providing the necessary tools for success.

- Managed IT tickets on a dashboard, ensuring timely resolution of issues and maintaining up-to-date systems for operational efficiency.

-Demonstrated proficiency as a bank teller in recognizing and addressing fraudulent activity in financial transactions, contributing to a secure banking environment and maintaining customer trust.

- Exceeded quarterly goal of 52 referrals, finishing with an impressive 142, showcasing exceptional sales and networking skills.

- Achieved a record-breaking survey score of 95%, demonstrating a commitment to excellence in customer satisfaction.

- Managed over 50 customers daily, providing exceptional customer service and personalized recommendations.

- Answered customer telephone calls promptly and efficiently to minimize on-hold wait times, ensuring a positive customer experience and timely resolution of inquiries.