Alix Outman
Overview
5
5
years of professional experience
Work History
People Operations Manager
Nomad Health
03.2023 - 02.2024
- Delivered consultative services, resulting in a 20% improvement in decision-making for managers, employees, and clients and contributing significantly to overall business enhancement.
- Conducted in-depth analysis of key performance metrics, presenting insightful reports to senior management, leading to a30% improvement in informed decision-making.
- Spearheaded initiatives to boost operational quality and team efficiency by a 25%, implementing effective systems and procedures for continual output improvements.
- Proactively monitored and assessed customer feedback, leveraging insights to identify and capitalize on opportunities for a 20% business enhancement.
- Played a pivotal role in facilitating client satisfaction and renewing customer relations, contributing to 18% overall business growth.
- Collaborated with internal resources to present additional value and expertise to clients, further enhancing the company's competitive edge by 22%.
Client Relations Associate Manager
Nomad Health
08.2022 - 03.2023
- Utilized available data to pinpoint root causes of complex client and stakeholder issues, fostering collaboration with cross-functional teams to construct effective, data-driven solutions that resulted in a 28% improvement in business outcomes.
- Engaged with cross-functional teams to identify and address areas for improvement, implementing strategic measures that optimized operational processes and led to a 22% enhancement in overall business efficiency.
- Successfully managed a portfolio of client accounts, cultivating strong relationships with stakeholders and serving as a trusted advisor, resulting in a 25% increase in client satisfaction and substantial business growth.
- Engineered systems, training programs, and procedures that led to a 20% improvement in operational quality and team efficiency, contributing significantly to overall business success.
- Collaborated with team members to uphold business professionalism and refine the overall business strategy through individual coaching, strengthening the team's capabilities and positively influencing business outcomes by 18%.
- Successfully fortified and broadened business relationships, achieving a 15% growth and sustainability with both new and existing accounts.
People Operations Specialist
Nomad Health
01.2022 - 08.2022
- Fostered alignment among diverse stakeholders by balancing their needs, resulting in a 20% improvement in overall business efficiency through the standardization of processes and operational procedures.
- Identified and capitalized on opportunities to enhance work processes, leading to a 18% increase in the value of delivered services and contributing to a 25% improvement in operational effectiveness and overall business success.
- Established and maintained continuous communication channels, ensuring timely notification to relevant interdisciplinary team members, resulting in a 15% improvement in collaboration and responsiveness across the organization.
- Implemented and sustained quality control processes, exceeding criteria and standards, which led to an 22% increase in customer satisfaction and a 20% improvement in overall business outcomes.
People Operations Specialist
Southeastern Virginia Training Center
09.2018 - 02.2021
- Pioneered a multi-disciplinary project, delivering comprehensive training to over 60 employees and achieving a 25% optimization in training effectiveness, significantly enhancing departmental efficiency.
- Implemented routine audits, ensuring strict adherence to regulatory requirements and internal policies, resulting in a 20% improvement in overall compliance across the organization.
- Conceptualized and led training and onboarding sessions for an average of 10-15 new hires per month, contributing to a seamless integration process and fostering a well-prepared workforce, ultimately leading to a 15% increase in employee preparedness.
- Took charge of actively monitoring employee compliance with procedural programs, proactively addressing issues through targeted training initiatives for relevant staff, resulting in a 18% improvement in overall operational adherence and efficiency.
Education
Bachelor of Science - Human Resource Management
Regent University
Skills
- Exceptional mastery of verbal and written communication, coupled with adept interpersonal skills, enabling effective collaboration and the cultivation of positive relationships with stakeholders
- Adept at navigating and leveraging various modules within Workday, including but not limited to HR, payroll, time tracking, and benefits administration
- Customer service expertise, dedicated to delivering outstanding support and satisfaction to diverse client populations
- Adept at leveraging Zendesk's features to streamline communication channels, ensuring seamless interactions with customers and enhancing overall satisfaction
- Proven track record in workforce development, focusing on nurturing talent and fostering professional growth within the organization
- Proficient with Microsoft Office Programs
- Robust problem-solving abilities, specializing in providing tailored solutions while adeptly identifying and addressing underlying causes of issues
- Thrives in a dynamic, feedback-driven environment, excelling at multitasking to meet stringent deadlines
- Demonstrates outstanding attention to detail and organizational prowess, ensuring precision and efficiency in all endeavors
- Recognized ability to provide excellent service to diverse populations, emphasizing inclusivity and cultural competence
- Expertise in business planning, contributing to strategic initiatives and organizational growth
- Strong time management skills, exhibiting the capability to prioritize and oversee multiple tasks concurrently
Additional Information
Organizational Auditing Committee at Southeastern Virginia Training Center
Selected to serve on two organizational committees for multi-disciplinary audits, analyzed and presented relevant data, and implemented procedural program training due to findings.
Executed compliance audits on procedural programs to ensure employee competence.
Streamlined data and reconciled records to ensure compliance
Special Projects Committee at Nomad Health
Executed special projects to influence capacity planning, develop SOPs, maximize efficiency, improve team processes, and roll-out P&E projects. Provided analytical support relative to on-going training needs identification, training plan development, execution of training, skills assessment and program management.
Timeline
People Operations Manager
Nomad Health
03.2023 - 02.2024
Client Relations Associate Manager
Nomad Health
08.2022 - 03.2023
People Operations Specialist
Nomad Health
01.2022 - 08.2022
People Operations Specialist
Southeastern Virginia Training Center
09.2018 - 02.2021
Bachelor of Science - Human Resource Management
Regent University