Alix Pendergrass
Portland,OR
Summary
Motivated server with exceptional social skills, communication abilities, and customer service background. Veteran bartender, dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.
Overview
10
10
years of professional experience
Work History
General Manager
George's Corner Sports Bar And Grill
Portland, OR
04.2020 - 12.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
Bar Manager
George's Corner Sports Bar And Grill
Portland, OR
03.2017 - 04.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Determined business needs by acquiring client feedback for process improvements.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Redesigned interior and exterior dining areas to maximize customer seating and comfort and to reflect the owners personal tastes.
- Maintained accurate inventory of liquor, ordering on a weekly basis.
Lead Bartender
George's Corner Bar And Grill
Portland, OR
02.2017 - 04.2017
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Poured and prepared mixed drinks for customers daily.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Poured and prepared mixed drinks for customers.
- Increased bar revenue through development and marketing of featured cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Closed out cash register and prepared cashier report at close of business.
Lead Bartender
Nitehawk Restaurant And Lounge
Portland, OR
07.2012 - 02.2016
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Poured and prepared mixed drinks for customers daily.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Corvallis High School
Corvallis, ORBachelor of Science - Applied Psychology
Portland State University
Portland, ORSkills
- Verbal and Written Communication
- Recruitment and Hiring
- Staff Scheduling
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- POS Terminal Operations
- Inventory Tracking and Management
- Quality Assurance
- Multitasking and Prioritization
- Exceptional interpersonal communication
- Effective leader
- Operations management
Timeline
General Manager
George's Corner Sports Bar And Grill
04.2020 - 12.2022
Bar Manager
George's Corner Sports Bar And Grill
03.2017 - 04.2020
Lead Bartender
George's Corner Bar And Grill
02.2017 - 04.2017
Lead Bartender
Nitehawk Restaurant And Lounge
07.2012 - 02.2016
High School Diploma -
Corvallis High School
Bachelor of Science - Applied Psychology
Portland State University