Reading, fishing, gardening, traveling, knitting, crochet, beach
Years of professional experience
Alix Reichard
LEWISTON,ME
Summary
- Results-driven professional focused on delivering exceptional support for my team and customer needs.
- Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
- Offers strong background in customer relations and communication. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative.
- Well-educated with excellent communication skills. I am well organized and dependable,successful at managing multiple priorities with a positive attitude.
- My willingness to take on added responsibilities to meet team goals and challenges by utilizing interpersonal skills, excellent time management and problem-solving skills.
- Maintaining filing systems; screening and answering numerous phone lines daily.
- I am professionally equipped with varied experiences in administrative roles.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.
- I am proficient in planning, problem-solving, and communication skills.
- Being highly passionate about promoting lasting customer satisfaction, I deliver quality service and unparalleled support to all my peers and customers.
- Proficient in customer service best practices and related options.
- As a Customer Service Representative bringing my highly experienced skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Knowledgeable and dedicated customer service professional with extensive experience in Customer Service, Corporate Admin, Medical and Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- With my strong organizational skills, I am and eager, hardworking and passionate job seeker .
- Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
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Work History
Corporate Concierge/Receptionist/Admin
TD Bank
10.2022 - 01.2024
- Greet, welcome employees, contractors on site, visitor administration, daily
- Sign in Visitors and contractors, announce their arrival by phone, emails, or Teams, daily
- Office duties: filing, data Entry, ordering of office supplies, attend to staff, assist mailing and packaging
- Communicate and interact with TD Employees and contractors with respect, smile and be courteous
- Daily use of Microsoft office (outlook, excel, word), and in house software Smart Sheet
- Interact and welcome new hires and guests
- Assist Executive Assistant, employees, and contractors on various occasion
- Conference room reservations and readiness
- Corporate catering support, set up and break down
- Facility requests – repairs, maintenance, air conditioning, various other requests via phone, emails, and Teams
- Research and organize events
- Balance Corporate Credit cards, submit receipts for payments
- On site event support
- Various other duties as needed/requested.
- Managed complex travel arrangements, resulting in cost savings and seamless itineraries for busy executives.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Fielded high-volume phone calls professionally and courteously while efficiently directing inquiries to appropriate personnel as needed.
- Spearheaded event planning initiatives, ensuring seamless execution of corporate events, meetings, and conferences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Coordinated facility maintenance tasks efficiently, ensuring a clean and welcoming environment for visitors at all times.
- Expedited deliveries of important documents or packages through careful coordination with couriers or company messenger services.
- Improved response time to client requests by implementing standardized procedures in task delegation among the concierge team.
- Provided exceptional administrative support, managing schedules, correspondence, and reporting for senior management.
Security Guard
Securitas/Allied Universal Security
06.2021 - 10.2022
- Greet and welcome visitors/Security and badges check/Sign-in Visitors and contractors
- Overall building check/Ensuring doors are locked and secured/check various Electrical areas for possible issues/daily use of Excel, email outlooks
- Observe and report writing daily/ Communicate assist with TD Bank Staff/ Security Guard/Contractors at TD Site by phone, email, and Teams
- Be alert, vigilant, courteous, trustworthy and show integrity.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Various Duties
TD Bank
Lewiston, ME
12.2015 - 03.2021
- Various duties in Finance, Return checks, Overdrafts such as the following: CIT Adjustments Team/ Exceptions Canadian/US Exceptions and Returns/Deposit Operations/CIT Add Items/Monetary/Overdrafts/Earns Research and assess large volume within the Deposit Operations
- Uploading and downloading of reports for daily tasks Use of various computer programs and database, including Microsoft outlook, Excel, Word, in house software namely CMOD, EARNS, Fidelity, Assess and review overdrafts, return checks, Fraud, and signature verification.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager/Team Leader/Processing/Customer Service/Contact Center
Southern Xray Imaging, Queensland Xray Imaging, Suncorp Banking, Commonwealth Bank, Westpac Bank, Medicare Australia
, Queensland, Australia
01.1987 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and staff through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Billing and Receptionist
Queensland X-Ray and Southern - Diagnostic Imaging
01.1998 - 01.2015
- Billing, Dictaphone, Receptionist dealing with patients face to face or on the phone, scheduling of patients' appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Team Lead and Manager
Medicare Australia
01.1987 - 01.1998
- Dealing with doctors and their staff
- Medicare billing, Gather documents, photos, and reports for special benefit approval.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Kingsgrove North High School, Kingsgrove, New South Wales, Australia
11.1977
Skills
- Effective Multitasking
- Event planning proficiency
- Time management expertise
- Exceptional communication
- Office Administration
- Meeting Scheduling
- Calendar Management
- Travel Arrangements Experience
- Strong Work Ethic
- Cash Handling
- Effective problem solving
- Training and mentoring
- Team Supervision
- Administrative Support
- Office Support
- Event and Party Planning
- Meeting Organization
Courses Completed
- Medical Terminology Course
- RedCross First Aid Certificate
- Leadership in the Workplace
- Workplace Business Management III
- Spoken Communication for Customer Contact
- Presentation Skills
- Effective People Skills
- Microsoft Office
- Equity and Diversity Course
- Putting People First
- Community College Australia – Diploma in Secretarial Studies and Accounting
Accomplishments
- Winner employee for the month of August 2018 – TD Bank
- Candidate for Quarterly Wow 2018- TD Bank
- Won Employee of the month in 2021 – Securitas Security
- Received accolades and recognition from peers and management for going above and beyond
- Positive feedback from peers regarding professionalism and knowledge
- Willingness and readiness to assist the Team
- Loyal Team Player
Proficiency And Experiences
- Take initiative and be proactive, ability to work unsupervised, meet deadline, willingness to learn new tasks and challenges
- 10+ years of experience with Medicare Australia, Southern X-Ray and Queensland Diagnostic, scheduling, billing, Dictaphone
- Experienced and enthusiastically assist customers and peers daily by telephone, email, face to face; ensuring their expectations are met with a smile, being courteous and treat each as individuals
- Concierge/Receptionist/Admin assisting new hires, management, facilities, general administration duties
- Accounts payable and receivable for Southern Xray – Diagnostics - Australia
- Proficient in Customer Service within a Contact Center environment
- Demonstrated experience with accounting processes and a range of office systems and database
- Liaise, assist, and support Team with the workloads
- Proven data entry abilities in both numerical and alphabetical in everyday process
- Assist with team training in various functions for Deposit Operations - Payments and returns processing
- Updated procedures and training manual for Payment operations processing
- Received positive feedback from peers regarding professionalism and knowledge, willing to assist the Team
- Contribute to the smooth operation of a busy office environment, frequently multi-tasking and providing support to others
- Share knowledge and more efficient work practices with team members
- Strong administration skills with keen attention to detail and high level of accuracy
- Strong written and verbal communication skills with ability to develop effective relationships and to communicate and interact with internal and external customers
- Supportive of team members with excellent time management and organizational skills, demonstrated ability to work under pressure and to deadlines
- Honest, trustworthy, reliable, and dependable team member, with demonstrated ability to train other staff and a willingness to take on new responsibilities and share information
Timeline
Corporate Concierge/Receptionist/Admin
TD Bank
10.2022 - 01.2024
Security Guard
Securitas/Allied Universal Security
06.2021 - 10.2022
Various Duties
TD Bank
12.2015 - 03.2021
Billing and Receptionist
Queensland X-Ray and Southern - Diagnostic Imaging
01.1998 - 01.2015
Manager/Team Leader/Processing/Customer Service/Contact Center
Southern Xray Imaging, Queensland Xray Imaging, Suncorp Banking, Commonwealth Bank, Westpac Bank, Medicare Australia
01.1987 - 03.2015
Team Lead and Manager
Medicare Australia
01.1987 - 01.1998
High School Diploma -
Kingsgrove North High School, Kingsgrove, New South Wales, Australia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
401k matchPaid time offPaid sick leaveHealthcare benefitsCareer advancementWork from home optionWork-life balanceInterests
Software
Microsoft Office, Outlook, Google