Alix Swanson

Managed the creation and processing of customer orders, ensuring accuracy and timely fulfillment. Provided exceptional customer service by proactively following up on orders, addressing and resolving customer issues efficiently, and maintaining open lines of communication. Achieved 100% case accuracy, ensuring flawless execution of tasks. Consistently received positive feedback from customers for exceptional service. Maintained key performance metrics at 100%, demonstrating a strong commitment to quality and efficiency. Collaborated effectively with team members to share best practices and drive collective success.

Lead the customer support efforts by addressing inquiries and concerns from associates and external stakeholders, ensuring high levels of satisfaction through prompt and effective resolutions. Handled scheduling and managed timely and effective allocation of resources and calendars. Managed and oversee the processing of associate transactions, ensuring accuracy and timeliness in payroll, benefits enrollment, and other human resource functions. Prepared and present regular reports to leadership on department performance, staffing metrics, training outcomes, and employee engagement initiatives to drive informed decision-making. Provided guidance and support to associates regarding benefits options, eligibility, and enrollment procedures. Act as a liaison between associate and benefits providers to resolve any related issues. Prepared meeting agendas and recorded and transcribed minutes. Overseen recruitment and hiring processes to ensure optimal staffing levels within the department, collaborating with HR to identify talent needs and implement effective selection strategies. Design and implement comprehensive onboarding programs for new associates, ensuring a smooth transition into their roles. Facilitate ongoing training sessions to enhance skills and knowledge in customer support and operational procedures. Organized and coordinate departmental activities, meetings, and team-building events. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Delegated work to employees based on shift requirements, individual strengths and unique training. Handled payment processing and provided customers with receipts and proper bills and change. Managed customer complaints and rectified issues to complete satisfaction. Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies. Promoted store loyalty program to increase customer engagement and drive consistent sales. Organized and updated schedules to optimize coverage for expected customer demands. Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety. Monitored cash drawers in checkouts to verify adequate cash supply

Addressed inquiries, resolved customer issues and managed customer relations. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Educated customers on special pricing opportunities and company offerings. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Followed policies and procedures to meet or exceed established performance requirements. Operated multi-line phone system and online messaging system to communicate with customers.