Alixandra Hoogerhyde
Clare,MI
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Trainer
Clare Family Fitness
Clare, MI
10.2022 - Current
- An expert in physical fitness and exercise. Creates and delivers safe and effective exercise programs to those online and in person.
Assistant Manager
Clare Family Fitness
Clare, MI
12.2024 - Current
- Fostered strong relationships with members, addressing concerns and gathering feedback to drive service improvements.
- Monitored compliance with health and safety regulations, maintaining a safe environment for all facility users.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bartender/Waitress
The Evening Post Bar and Grill
Clare, MI
02.2025 - Current
- Ensures a great dining experience for guests through attentiveness and excellent customer service.
Member Service Representative
Clare Family Fitness
Clare, MI
10.2019 - 12.2024
- Facilitated member inquiries and resolved issues to enhance customer satisfaction.
- Educated members on product offerings and services to promote engagement.
- Processed account transactions efficiently, ensuring accuracy in financial records.
- Collaborated with team members to streamline service delivery processes and improve workflow.
- Various amounts of cleaning
Waitress
IHOP
Mount Pleasant, MI
04.2022 - 06.2023
- Ensures a great dining experience for guests through attentiveness and excellent customer service.
Education
Personal Training Certification
ACE Fitness
Remote10-2022
35 Credits - undefined
Mid Michigan College
Mount Pleasant, MI05-2025
High School Diploma - undefined
Clare High School
Clare, MI05-2021
Skills
- Personal Training
- Group and Individual Instruction
- Time Management
- Critical Thinking
- Member Services
- Strong Communication
- Team Leadership
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Certification
- CPR, AED, and First Aid February 2022 – PRESENT
- Step Aerobics Group Fitness Instructor March 2021 – PRESENT
- Cardio Kickboxing Instructor March 2021 – PRESENT
- Group Fitness Instructor March 2021 – PRESENT
LANGUAGES
English
Timeline
Bartender/Waitress
The Evening Post Bar and Grill
02.2025 - Current
Assistant Manager
Clare Family Fitness
12.2024 - Current
Personal Trainer
Clare Family Fitness
10.2022 - Current
Waitress
IHOP
04.2022 - 06.2023
Member Service Representative
Clare Family Fitness
10.2019 - 12.2024
35 Credits - undefined
Mid Michigan College
High School Diploma - undefined
Clare High School
Personal Training Certification
ACE Fitness