Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alixandra Meyers

New York

Summary

Experienced professional with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER

Remedy Place
08.2022 - Current
  • Led, coached and managed a diverse team of 30+ professionals, fostering a positive work environment and high employee satisfaction.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed hiring, staffing, scheduling, payroll, and performance reviews in alignment with company standards
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with members and guest through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Drove financial decisions to optimize P&L results, exceeding revenue goals in a new market within the first year
  • Successfully opened two new clubs, achieving profitability within three months of the second club's launch
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Optimized the member experience, increasing satisfaction and retention through strategic initiatives

GENERAL MANAGER

Convene Conference Centers
08.2021 - 08.2022
  • Overseeing 25-person daily operations team members between two meeting and workplace properties totaling in 73,000 sq
  • Ft, including hiring, staffing, scheduling, payroll, and conducting performance reviews
  • Establishing a strategic plan to lead site to achieve financial and client satisfaction goals, including maintaining an average 9.1 client NPS survey
  • Developing healthy employee relations environment by hosting weekly training and coaching sessions for six management-level employees
  • Coaching and developing team members to drive customer satisfaction in order to obtain a 60% repeat client retention rate
  • Ensuring Standard Operating Procedures are consistent and executed
  • Creating and maintaining strong relationships with building management and vendors
  • Working closely with the sales team to implement strategies to drive revenue goal of $7.2 million, including bi-weekly forecasting and monthly budgeting
  • Responsible for monthly P&L and optimizing profits by 2% by controlling food, beverage and labor costs

LIFESTYLE MANAGER

LIVunLtd
03.2021 - 08.2021
  • Overseeing daily operations of amenity spaces including the fitness center, pool, tenant lounge and tenant movie theater
  • Established and maintained relationships with high profile tenants
  • Managed all porters and lifeguards schedules, staffing and performance
  • Maintained Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage of pool operations
  • Developed and maintained strong relationships with local businesses, restaurants, and preferred vendors
  • Coordinated programs, activities, classes and events on property

COMMUNITY LEAD

WeWork
09.2020 - 03.2021
  • Overseeing all membership engagement, success and retention
  • Completed New Member Orientation and handle all move-in and move-out processes for members
  • Supported the sales team with potential member tours and current members renewals
  • Assisted the events team to host weekly social events to create a community within our building
  • Responsible for building operations and management for the property
  • Managed construction projects of two enterprise floors totaling 14,000 sq ft

ASSISTANT GENERAL MANAGER

Convene Conference Centers
03.2019 - 09.2020
  • Overseeing 16-person daily operations team members, including hiring, staffing, scheduling, payroll, and conducting performance reviews
  • Establishing a strategic plan to lead site to achieve financial and client satisfaction goals, including maintaining an average 9.0 client NPS survey
  • Developing healthy employee relations environment by hosting weekly training and coaching sessions for four management-level employees
  • Coaching and developing team members to drive customer satisfaction in order to obtain repeat clients
  • Ensuring Standard Operating Procedures are consistent and executed
  • Creating and maintaining strong relationships with building management and vendors
  • Overseeing and coordinating $2 million kitchen renovation project

EVENT PRODUCTION MANAGER & MANAGEMENT TRAINEE

Convene Conference Centers
06.2016 - 03.2019
  • Managed all food and beverage and daily operations
  • Worked closely with Sales Department to assist in getting clients through the contracting phase
  • Ensured all collection of program balances
  • Conducted daily site inspections for cleanliness and maintenance and monitored quality of service in conference operations
  • Directed the planning and execution of corporate events for up to 300 attendees for prestigious corporate clients
  • Served as a liaison between clients and operations
  • Maintained a personal average of 9.6 NPS score
  • Built high-energy relationships with clients and participants and assisted with any requests on-site and during planning phase
  • Lead daily and weekly PEO (Program Executive Order) meetings
  • Prepared pre-program cost estimates, room diagrams and photos, and facility insights
  • Coordinated logistics for multi-day conferences, creating detailed schedules and managing on-site operations.
  • Oversaw venue selection process, identifying optimal locations that aligned with client objectives and budget requirements.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Education

Bachelor of Arts - Organizational Communication

James Madison University
Harrisonburg, VA
05.2016

Skills

  • Customer relations
  • Customer account management
  • Customer relationship building
  • Team leadership and Team Building
  • Problem Solving
  • Operations Management in Start-ups
  • Customer Retention
  • Revenue growth
  • Process improvements
  • Organizational development
  • Budget analysis
  • Vendor partnerships
  • Problem resolution
  • Staff training/ development;
  • Proficient in Salesforce, Adaptive Insights and Tableau, Rippling
  • Finance and Accounting Oversight
  • Recruitment and Hiring
  • Labor cost controls

Accomplishments

  • Manager of the Year, Convene Conference Centers- 2018

Timeline

GENERAL MANAGER

Remedy Place
08.2022 - Current

GENERAL MANAGER

Convene Conference Centers
08.2021 - 08.2022

LIFESTYLE MANAGER

LIVunLtd
03.2021 - 08.2021

COMMUNITY LEAD

WeWork
09.2020 - 03.2021

ASSISTANT GENERAL MANAGER

Convene Conference Centers
03.2019 - 09.2020

EVENT PRODUCTION MANAGER & MANAGEMENT TRAINEE

Convene Conference Centers
06.2016 - 03.2019

Bachelor of Arts - Organizational Communication

James Madison University

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Alixandra Meyers