Alixandra Stahnke
Minneapolis,MN
Summary
Dynamic Lash & Brow Artist with proven success at my studio Flutter Haus, excelling in client retention and social media marketing. Renowned for exceptional customer service and attention to detail, I foster lasting relationships while implementing effective strategies that enhance satisfaction and drive repeat business. Committed to health and safety compliance, ensuring a secure and organized environment for clients. I have experience with many different positions in the beauty industry from coordinating to consultant to lash artist to being a owner using all my previous positions to push the success of my business and satisfactory client rapport.
Overview
6
6
years of professional experience
Work History
Owner, Lash & Brow Artist
Flutter Haus
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
- Received consistent positive feedback from clients regarding the quality of work and overall experience.
- Promoted a welcoming environment that fostered open communication about client concerns or preferences.
- Established strong rapport with clients, leading to increased trust and long-lasting relationships.
- Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
- Strengthened brand reputation by sharing before-and-after photos of client transformations on social media platforms.
- Ensured ample supplies were always available by managing inventory levels efficiently.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Demonstrated thorough knowledge of all salon products and services.
Spa Consultant
Totally Tan & Spa
10.2024 - Current
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained clean and stocked front counter area.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Exceeded monthly tanning product and membership sale quotas.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Contributed to a positive work culture by collaborating with colleagues, sharing expertise, and actively participating in staff meetings.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
- Supported the salon in achieving its financial and operational goals through consistently meeting or exceeding individual sales targets.
- Conducted skin type assessments to recommend appropriate spa sessions and skin care products, improving client safety.
- Resolved customer complaints with professionalism, restoring client confidence and loyalty.
- Preserved patient safety by following safety protocols.
- Encouraged clients to take part in activities tailored to individual needs.
Lash & Brow Artist
Labb Collective
08.2021 - 03.2023
- Continuously updated skills through professional development workshops or seminars to provide cutting-edge services for clientele.
- Assisted in training new staff members on best practices for delivering outstanding brow services consistently.
- Implemented time-saving strategies like efficient product application methods, enabling more appointments per day without compromising quality.
- Demonstrated knowledge of current trends in brow & lash artistry, incorporating them into client-focused designs when applicable.
- Evaluated the effectiveness of various products for use in services, recommending improvements or alternatives as needed.
- Increased customer loyalty through exceptional service, resulting in repeat bookings and referrals.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Followed strict safety standards to protect clients from injury or infection.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for the health of post service care based on needs and preferences.
- Developed loyal following of clients by providing high-quality services and trust.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Received consistent positive feedback from clients regarding the quality of work and overall experience.
- Efficiently managed appointment scheduling, accommodating last-minute requests while minimizing downtime between clients where possible.
- Strengthened brand reputation by sharing before-and-after photos of client transformations on social media platforms.
Lash Artist
Amazing Lash Studio
01.2021 - 08.2021
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Troubleshot issues related to scheduling conflicts or dissatisfaction with services promptly in order to maintain high levels of client satisfaction.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Consulted with clients to understand desired look and discuss available lash options.
- Created unique looks matching individual client preferences and budgets.
- Taught clients how best to care for lash extensions and prevent problems.
Salon & Spa Coordinator
Lifespa, Lifetime
02.2019 - 01.2021
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Promoted spa services and fostered new business by organizing promotional events.
- Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
- Monitored client feedback through surveys and online reviews, implementing improvements based on their suggestions where necessary.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Education
Diploma - Esthetics
PCI Academy
Plymouth, MN09-2020
High School Diploma -
Blaine High School
Blaine, MN06-2018
Skills
- Team leadership and motivation qualities
- Health and safety compliance
- Conflict resolution
- Social media marketing
- Client retention strategies
- Spa management expertise
- Networking and partnership building
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Reliable
- Excellent communication
- Adaptability and flexibility
- Organizational management
- Relationship building
Timeline
Spa Consultant
Totally Tan & Spa
10.2024 - Current
Owner, Lash & Brow Artist
Flutter Haus
04.2023 - Current
Lash & Brow Artist
Labb Collective
08.2021 - 03.2023
Lash Artist
Amazing Lash Studio
01.2021 - 08.2021
Salon & Spa Coordinator
Lifespa, Lifetime
02.2019 - 01.2021
Diploma - Esthetics
PCI Academy
High School Diploma -
Blaine High School
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