Proactive and highly organized Office Services Coordinator/Office Manager with extensive experience in administrative support, office management, and travel, calendar, and event coordination. Demonstrates strong computer skills, exceptional communication abilities, and a quick adaptability to various software and systems. With over 15 years of customer service and management experience, I am adept at handling fast-paced environments, managing multiple priorities, and consistently meeting expectations with a "can-do" attitude.
Overview
10
10
years of professional experience
Work History
OFFICE SERVICES COORDINATOR
Amundsen Davis
Milwaukee, WI
01.2023 - Current
Follow office workflow procedures to ensure maximum efficiency
Monitor office supplies inventory and place orders
Manage maintenance repairs and upkeep of the facility
Maintain files and records with effective filing systems and maintain confidential information
Assist in vendor relationship management
Manage incoming and outgoing correspondence, including emails, faxes, mail and packages
Manage schedules for conference and community spaces
Support other teams with various administrative tasks
Responsible for planning, organizing, and overseeing firm luncheons and events to ensure they run smoothly
STORE MANAGER/EVENT COORDINATOR
Morelli's Deli Catering
Kenosha, WI
05.2017 - 01.2023
Assisted with event coordination and helped manage the daily operations of the store and staff
Managed the maintenance, repairs, and upgrades of the store
Prepared catering budgets, schedules, and collaborated with outside vendors and sales representatives
Tracked inventory and ordered supplies (food, beverages, office supplies, and store products)
Store Key Holder – accountable for cash handling, register transactions, reconciliation, opening and closing responsibilities
Assisted with the marketing and advertising for the business
Contributed ideas regarding store operations and identified opportunities to enhance business
Assisted in the hiring and interview process of prospective employees
CUSTOMER SERVICE REPRESENTATIVE
Vantage Point Corporation
Kenosha, WI
05.2016 - 05.2017
Answered high volume phone calls, greeted guests and effectively corresponded via email
Responsible for the Amazon account- responded to messages, reviewed feedback, and resolved customer service problems
Provided tracking and shipping information to customers
Completed daily task sheet/report provided by the Customer Service Manager
Assisted departments with assigned special projects when needed (created spreadsheets with product information and went through product listings to ensure all listings matched)
MIDDLE SCHOOL LIAISON / YOUTH OUTREACH WORKER
Community Impact Programs
Kenosha, WI
07.2015 - 05.2016
Worked with court mandated Middle School students who were classified as “at risk” for truancy, academic challenges, and delinquency
Worked closely with community-based services and was responsible for the supervision of 10-15 clients
Advocated for students/clients when needed
Logged daily activities for billable hours and issued client invoices
Tracked/logged invoices and records for when being audited by the State
Completed intake and discharge forms containing confidential information
Formulated monthly tracking reports to analyze client progress
Facilitated and conducted group sessions
Correspondence via email, phone, and in person with clients/parents, court personnel, teachers, social workers, DCFS, and team members
Refrigeration Technician at Amundsen Commercial Kitchens/Red Rock Food Equip.Refrigeration Technician at Amundsen Commercial Kitchens/Red Rock Food Equip.