Alixandria Romano
Kimberly
Summary
Flexible hard worker ready to learn and contribute to team success. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator I
UAB Medicine
08.2021 - Current
- Coordinates MD appointments with radiology appointments.
- Fields calls, electronic, paper, and inpatient requests and schedules appointments accordingly.
- Converses with doctors, nurses, and research coordinators to ensure each patients receives outstanding care and the best plan of treatment.
- Effectively interacts with patients, visitors, and other members of the patient care team in order to support the delivery of quality patient care.
- Checks in scheduled and add-on patients to the clinic, answers telephones and routes calls, enters demographic, insurance and charge data into system.
- Checks patients out of the clinic and perform patient follow-up as necessary.
- Consistently demonstrates outstanding customer service to UAHSF patients, visitors, physicians, and staff.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Answered over 200 telephone calls and electronic requests per day to schedule appointments and answer patient questions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Directed patients to appropriate professionals and services.
- Scanned completed forms, identification and insurance cards, maintaining patient documents.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained proper authorization and identification to release confidential medical records.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Utilized technology and specialized software to maximize productivity.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
Unit Secretary, Labor and Delivery,MEU
UAB
08.2020 - 08.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Arranged hospital admissions for patients as required.
- Scheduled stat C-Sections as well as DNCs in an urgent and efficient manner.
- Ordered and maintained supply inventory for medical office
- Promoted patient safety by proactively identifying potential issues or discrepancies in medical documentation.
- Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
- Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
- Coordinated transportation arrangements for discharged patients requiring additional care at rehabilitation centers or hospice facilities.
- Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
- Supported compliance with hospital policies by accurately entering data into electronic health record systems.
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Demonstrated flexibility and adaptability by adjusting to changes in unit staffing, patient census, or other unexpected challenges.
- Assisted with enhancing overall patient experience through coordination of room assignments based on individual needs.
- Facilitated smooth admission process for patients by collecting personal information, verifying insurance details, and explaining consent forms.
- Maintained organized filing system for essential documents.
- Contributed to a positive work environment through effective collaboration with interdisciplinary teams during shift changes and huddles.
- Reduced stress on nursing staff during high-volume periods by providing administrative support as needed during peak times.
- Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
- Created a welcoming atmosphere for patients and their families while managing visitor access according to hospital guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Increased MEU efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall MEU operations.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Coordinated interpreter services when necessary to facilitate proper communication between healthcare providers and non-English speaking patients or family members during critical moments of care delivery process in the emergency room context.
Patient Encounter Specialist
UAB Medicine
09.2018 - 08.2020
- Effectively interacted with patients, visitor's and other members of the patient care team in order to support the delivery of quality patient care.
- Interpreted and complied with departmental policies and procedures
- Checked in scheduled and patients to 7 different radiology departments.
- Answered telephone and routed calls, entered demographic, insurance and charge data into system.
- Checked patients out of the clinic and performed patient follow-up as necessary.
- Consistently demonstrated outstanding customer service to UAHSF patients, visitors, physicians, and staff.
- Reviewed patient records to check accuracy of information and implement updates.
- Coordinated patient appointments, maintained files and received incoming phone calls.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Routed diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled radiology tests for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations
- Improved patient satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated closely with clinical staff to ensure proper patient flow throughout the facility from check-in to discharge.
- Maintained a clean and organized reception area for optimal patient comfort during their visits.
- Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
- Increased staff productivity through accurate transcription of radiologist reports and timely distribution to referring physicians.
- Assisted in maintaining departmental inventory levels by monitoring supply usage and submitting requisitions as needed.
- Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology exam preparations.
- Ensured accurate record-keeping by consistently updating patient demographics within the electronic medical records system.
- Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage.
Education
Marketing
The University of Alabama at Birmingham
Birmingham, ALHigh School Diploma -
Mortimer Jordan High School
Kimberly, AL05.2015
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- Follow-up care coordination
- HIPAA compliance
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Medical terminology
- Records maintenance
- Scheduling diagnostic procedures
- Registration management
- EMR
- Registration and scheduling
- Multi-line telephone systems
- Attention to detail
- Clerical and filing support
- Calm and effective under pressure
- Administrative and office support
- Professional bedside manner
- Patient interviewing
- Caring and empathetic
- Medical services administration
Timeline
Patient Services Coordinator I
UAB Medicine
08.2021 - Current
Unit Secretary, Labor and Delivery,MEU
UAB
08.2020 - 08.2021
Patient Encounter Specialist
UAB Medicine
09.2018 - 08.2020
High School Diploma -
Mortimer Jordan High School
Marketing
The University of Alabama at Birmingham
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