Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Alix Marilyn Agudelo

Orlando,FL

Summary

Dynamic professional with extensive experience at Walt Disney World Resort, excelling in customer service and teamwork. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and cash handling accuracy. Successfully improved service efficiency by 20%, fostering a positive environment and driving repeat business. Reliable, goal-oriented, and adept at problem-solving.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

15
15
years of professional experience

Work History

Sales Associate\ Food & Beverage

Walt Disney World Resort
06.2010 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.

Food and Beverage Attendant

Walt Disney World Resort
06.2010 - 05.2025
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
  • Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
  • Fostered positive dining atmosphere by engaging with guests and providing personalized service.
  • Improved efficiency by coordinating with kitchen staff on order timing and special requests.
  • Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
  • Conducted regular quality checks on food and beverage items, maintaining high standards of service.
  • Increased sales of daily specials by effectively communicating options and recommendations to guests.
  • Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
  • Reduced waste by implementing effective portion control and inventory management practices.
  • Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
  • Implemented new cleaning protocols, significantly improving hygiene standards in dining and kitchen areas.
  • Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
  • Greeted customers and provided menus upon arrival to dining room.

Food & Beverage Operational Assistant

Panera Bread
01.2011 - 01.2015
  • Liaised with vendors to negotiate pricing, securing better deals on food and beverage products.
  • Streamlined workflow processes for increased efficiency, resulting in quicker service times.
  • Utilized point-of-sale systems effectively to manage orders, payments, and other transactions smoothly.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Helped establish a positive workplace culture through teamwork and open communication among employees.
  • Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
  • Handled customer complaints professionally, leading to improved guest retention rates.
  • Collaborated with kitchen staff to ensure timely delivery of delicious and visually appealing dishes.
  • Assisted in inventory management for optimal stock levels and minimized wastage.
  • Managed cash transactions accurately, ensuring financial integrity within the establishment.
  • Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Observed packing operations to verify conformance to specifications.

Education

GED -

Colegio Universitario De Caracas
Caracas, Vzla
08-1989

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Goal oriented
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • POS system operation
  • Customer needs assessment
  • Store opening and closing
  • Sales training
  • Retail store operations
  • Inventory tracking
  • Policy and procedure adherence
  • Exceptional customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Gardening
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I enjoy helping others and giving back to the community
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Dancing
  • I participate in low-impact exercises to strengthen core muscles
  • I like working with my hands and fixing things
  • Baking
  • Gym Workouts
  • High-Intensity Interval Training
  • Camping
  • Passionate about balancing physical health with mental and emotional wellness
  • Road Trips
  • Fashion

Timeline

Food & Beverage Operational Assistant

Panera Bread
01.2011 - 01.2015

Sales Associate\ Food & Beverage

Walt Disney World Resort
06.2010 - 05.2025

Food and Beverage Attendant

Walt Disney World Resort
06.2010 - 05.2025

GED -

Colegio Universitario De Caracas

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