Alixzandria Dudley-Serrano
Fort Lauderdale,FL
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
MdNow Urgent Care HCA
04.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Proficient in Microsoft software products, Experity (EMR) and (PM) system, as well as Clockwise.
Cashier
Walmart
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Nursing
Broward College
Fort Lauderdale, FL06-2026
Associate of Science - Business Management
Broward College
Fort Lauderdale, FL05-2024
Skills
- Insurance verification
- Organization and time management
- Collaboration and teamwork
- Patient registration
- Patient relations
- Microsoft office
- Call handling
- Telephone etiquette
- Readily available
- Medical terminology
- Medical records management
- CPR certified
- Attention to detail
- Training and mentoring
Timeline
Front Desk Medical Receptionist
MdNow Urgent Care HCA
04.2022 - Current
Cashier
Walmart
11.2021 - 02.2022
Bachelor of Science - Nursing
Broward College
Associate of Science - Business Management
Broward College
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