Aliya Banks
Philadelphia,PA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Einstein Medical Center Montgomery
07.2023 - Current
- Managed insurance verification procedures to expedite patient access and minimize delays.
- Facilitated patient check-in and registration processes, ensuring accurate data collection.
- Trained new staff on electronic health record systems, promoting efficient use of technology in operations.
- Resolved patient inquiries and concerns effectively, improving overall patient satisfaction scores.
- Implemented process improvements resulting in streamlined workflows and reduced wait times for patients.
- Monitored compliance with healthcare regulations, ensuring adherence to industry standards and best practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Services Coordinator
Penn Medicine
09.2021 - Current
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.
- Coordinated patient scheduling and appointment management to enhance access to care.
- Trained new staff on patient service protocols and software systems to ensure compliance with best practices.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Patient Services Associate
Prime Healthcare
01.2016 - 09.2021
- Register patients with accurate demographic and insurance information.
- Ensures cash collection of co-pays and deductibles.
- Ensures that each patients’ insurance has been verified and any necessary referrals or authorizations are obtained prior to being seen.
- Secures medical necessity checks/verification in accordance to centers for Medicare & Medicaid services.
Executive Legal Assistant
Pennsylvania Real Estate Trust
08.2008 - 02.2017
- Provided administrative support to the director, insurance specialist and attorney in the risk management department by managing calendars, composing claim documents, etc.
- Handled data entry and organized supplies.
- Implemented spreadsheets using advanced excel functions to keep track of overpayments, renovations and occupancy, resulting in $25k annual expense savings and over 20% improvement in lawsuit cases.
- Utilized real estate and legal terminology, procedures and documents to distribute written correspondence to both current and prospective real estate clients.
Education
Associate of Applied Science -
Pierce College
06.2019
Skills
- Google Docs, Microsoft Word, Microsoft Excel, Microsoft Outlook, Patient Accounts, Administrative Assistant, Typing 55 WPM
- Insurance verification
- Customer service
- HIPAA compliance
- Patient registration
- Medical terminology
- Healthcare systems navigation
- Health insurance knowledge
Timeline
Patient Access Representative
Einstein Medical Center Montgomery
07.2023 - Current
Patient Services Coordinator
Penn Medicine
09.2021 - Current
Patient Services Associate
Prime Healthcare
01.2016 - 09.2021
Executive Legal Assistant
Pennsylvania Real Estate Trust
08.2008 - 02.2017
Associate of Applied Science -
Pierce College