Summary
Overview
Work History
Education
Skills
Timeline
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Aliya George

San Antonio,TX

Summary

Enthusiastic client services professional with strong background in quality assurance ,directly interfacing with industry customers . Well versed in products ,services and consumer trends . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

QTC
04.2021 - 12.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Documented customer correspondence to track requests ,problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Customer Service Leader

Jefferson Memorial Hospital
09.2018 - 08.2020
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
  • Conducted regular team meetings to review performance metrics, identify areas for improvement, and promote collaboration among team members.
  • Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
  • Conducted regular call monitoring to ensure a superior client experience
  • Communicated performance expectations and monitored performance plans.

Customer Service Representative

Advocare
02.2014 - 07.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered inbound calls, chats and emails to facilitate customer service


Education

Certification - Medical Assistance

Lincoln Technical Institute
Moorestown, NJ
11.2018

High School Diploma -

Burlington City High School
Burlington City NJ
06.2012

Skills

  • Data Entry
  • Data Collection
  • Account Updating
  • Product Knowledge
  • Complaint Resolution
  • Appointment Scheduling
  • Call Management
  • Paperwork Processing
  • Call Center Operations
  • Efficient and Detail-Oriented
  • Email Support
  • Call Documentation

Timeline

Customer Service Representative

QTC
04.2021 - 12.2023

Customer Service Leader

Jefferson Memorial Hospital
09.2018 - 08.2020

Customer Service Representative

Advocare
02.2014 - 07.2016

Certification - Medical Assistance

Lincoln Technical Institute

High School Diploma -

Burlington City High School

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Aliya George