ALIYA GILMORE

Supported store managers in achieving brand objectives and maintaining operational efficiency. Ensuring precise inventory management and uphold the store's aesthetic integrity through collaboration with the East Coast Visual Merchandiser. Through ongoing coaching, I empowered associates to navigate vendor relations effectively, resulting in a 20% sales increase over six months.

Led a team of 15 outreach counselors, enhancing crisis intervention and counseling skills, resulting in a 20% increase in staff expertise. Spearheading program policy design and implementation led to a remarkable 60% improvement in team efficiency during crises. Utilizing Salesforce tracking and rigorous audit analysis achieved a 15% reduction in deficiencies, ensuring grant compliance.

Managed a team of 17 specialized case managers handling a substantial caseload of ~7,500 cases annually. Initiating Homebase grant research, secured solutions for eviction cases, housing subsidies and grants totaling over $175,000, benefiting 140 clients monthly. Led onboarding training resulting in a 25% increase in case management effectiveness within three months of hire. Ensured a 95% adherence to Homebase contractual goals by maintaining program variance reports and KPIs.

Focused on cultivating SMB partnerships in Brooklyn Park Slope, fostering community support and potential funding. Implemented an Arts & Culture satisfaction survey, integrating SEL principles for teachers and enhancing marketing. Analyzed 5-year class enrollment data to optimize scheduling and resource allocation based on seasonal trends.