Aliya Isse
Seattle,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walmart
Louisville, KY
02.2024 - 06.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Provided education materials about medications to patients upon request.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Behavior Technician
cultivate behavioral health & education
Louisville, KY
05.2023 - 12.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Assisted in the implementation of crisis intervention protocols when needed.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
- Educated families about ABA principles so they can effectively implement them at home.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
Mobile Expert
Metro by T-Mobile
Louisville, KY
06.2022 - 11.2022
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Recommended additional accessories or services that would complement the customer's device experience.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
Babysitter
ABS
Portland, OR
06.2021 - 02.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Read stories and played alphabet games to promote early literacy.
- Assisted children with bathing to instill proper hygiene.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Helped older kids complete homework, school projects and chores.
Sales Associate
Rainbow
Louisville, KY
02.2020 - 03.2021
- Providing assistance to customers during the purchasing process.
- Greeting customers when they enter the store.
- Assisting clients in locating specific products or demonstrating how to utilize them, as well as counting up consumer transactions at the POS register.
- Maintaining the aesthetic of the sales floor.
- Directing customers to merchandise.
Education
High School Diploma -
Iroquois High School
Louisville, KY05.2021
Skills
- Training & Development
- Active Listening
- Data Management
- Relationship Building
- Interpersonal and communication skills
- Behavior monitoring
- Certified in First Aid and CPR
Affiliations
- Soccer
- Softball
Timeline
Pharmacy Technician
Walmart
02.2024 - 06.2024
Behavior Technician
cultivate behavioral health & education
05.2023 - 12.2023
Mobile Expert
Metro by T-Mobile
06.2022 - 11.2022
Babysitter
ABS
06.2021 - 02.2022
Sales Associate
Rainbow
02.2020 - 03.2021
High School Diploma -
Iroquois High School