Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
As a Passenger Service Lead Agent I performs all aspects of the airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries ,computation of fares, issuance of refunds, checking baggage, collection of excess baggage charge, providing passengers with general travel information; meets aircraft at the gate or loading areas, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, completes all necessary arrangements for accommodating passengers holding a reservation. Making boarding announcements, preparing paperwork for the closing of the flights, close the station and file away paperwork.