Reniecia Andrews
Fort Lauderdale,FL
Summary
Dynamic and dedicated crew member with proven expertise in customer service and teamwork at Pollo Tropical. Recognized for enhancing customer satisfaction through efficient order management and attention to detail. Skilled in cash handling and maintaining high food safety standards, consistently exceeding performance expectations in fast-paced environments.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
1
1
year of professional experience
Work History
Crew Member
Pollo Tropical
11.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Member
Dunkin' Donuts
02.2024 - 10.2024
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Education
Phlebotomy - Medical
Center For Career Training
05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
Timeline
Crew Member
Pollo Tropical
11.2024 - Current
Crew Member
Dunkin' Donuts
02.2024 - 10.2024
Phlebotomy - Medical
Center For Career Training
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