Aliya Morales
Yuma,Arizona
Summary
Dynamic professional with a proven track record at Radisson Hotel, excelling in customer service and administrative support. Expert in managing high-stress situations and optimizing workflow scheduling, resulting in increased customer loyalty and enhanced operational efficiency. Skilled in computer applications and engaged listening, adept at fostering positive relationships and ensuring meticulous document management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Radisson Hotel
06.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Administrative Assistant
Yuma Lutheran School
09.2021 - 05.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Coordinated professional development opportunities for faculty members to improve teaching skills and encourage collaboration.
Education
GED -
Adult Literacy Plus
Yuma, AZ01.2019
Skills
- Customer service
- Computer skills
- Engaged Listening
- Administrative Support
- Optimized Workflow Scheduling
- Document Management
- Accurate Recordkeeping
Timeline
Customer Service Representative
Radisson Hotel
06.2022 - 12.2024
Administrative Assistant
Yuma Lutheran School
09.2021 - 05.2022
GED -
Adult Literacy Plus
Similar Profiles
DEEPTI DWIVEDIDEEPTI DWIVEDI
Assistant Manager at RADISSON HOTELAssistant Manager at RADISSON HOTEL
Khalil Ben ChaabaneKhalil Ben Chaabane
Intern at Radisson HotelIntern at Radisson Hotel
Bikash YadavBikash Yadav
IT Assistant at Radisson HotelIT Assistant at Radisson Hotel