Aliya Mostafa
Yorba Linda,United States
Summary
Energetic and positive individual with excellent interpersonal and communication skills. Understands importance of customer satisfaction and adept at handling inquiries and resolving issues efficiently. Focused on creating welcoming atmosphere to enhance guest experiences and foster loyalty.
Overview
2
2
years of professional experience
Work History
Lifeguard
Brea Plunge
05.2024 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety inspections of pool facilities and equipment.
- Enforced pool rules to maintain a safe environment for patrons.
- Collaborated with team members to enhance overall safety practices at the facility.
- Communicated effectively with guests regarding safety guidelines and pool conditions.
Water Safety Instructor
Brea Plunge
05.2024 - Current
- Developed and implemented engaging water safety lesson plans for diverse age groups.
- Monitored swimming activities, providing immediate feedback to enhance participant skills.
- Maintained a safe and clean aquatic environment, ensuring optimal learning conditions for students of all ages.
- Served as a positive role model for students, demonstrating exceptional swimming skills and adherence to safety practices at all times.
- Improved student swimming abilities through the development of personalized lesson plans tailored to individual needs.
Guest Service Associate
Rubio's Coastal Grill
11.2023 - 05.2025
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Education
BBA - Psychology
San Diego State University
San Diego, CA01-2029
Skills
- Ability to work in a Team
- Communication
- Computer Skills
- Strong communicator
- Lifeguard certification
- Leadership qualities
- First aid
- CPR and AED training
Personal Information
Date of Birth: 07/30/07
Timeline
Lifeguard
Brea Plunge
05.2024 - Current
Water Safety Instructor
Brea Plunge
05.2024 - Current
Guest Service Associate
Rubio's Coastal Grill
11.2023 - 05.2025
BBA - Psychology
San Diego State University