Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ALIYA REED

ALIYA REED

Chesapeake,USA

Summary

With a robust background in sales and customer engagement, I excel in office management and clerical tasks, leveraging my high conscientiousness and focus. My expertise spans employee relations, record keeping, financial statements, and office supply management. At Cox Communications, I consistently met sales targets and enhanced customer experience through a consultative approach. As an Investment Processor at Randstad, I analyzed complex data sets and presented insights to senior management, demonstrating my analytical skills and attention to detail. My role as an Insurance Agent at GEICO honed my communication and relationship-building abilities. I invite potential employers and collaborators to connect and explore how my skills can contribute to their success.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Sales Solutions Specialist

Cox Communications
08.2023 - 07.2024
  • Met sales, retention, and customer experience targets by building relationships and adapting to diverse customer needs. Demonstrated products and services, handled cash, and supported team during store operations. Engaged in workshops and product demos, continuously expanding knowledge of products.

Investment Processor

Randstad (Capital Group)
10.2022 - 06.2023
  • Processed investments and redemptions, analyzed data sets, and drafted investment memos. Presented insights at executive meetings and created detailed financial reports. Developed understanding of financial markets and instruments to assess opportunities effectively.

Insurance Agent

Government Employees Insurance Company (GEICO)
08.2021 - 09.2022
  • Fostered client relationships, coordinated with various departments, and upheld superior metrics.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Sales Associate

Bath and Body Works
08.2021 - 09.2022
  • Improved department processes, resolved customer issues, and assessed auto body damage. Operated cash register, assisted customers, maintained inventory records, and kept store organized. Developed communication and interpersonal skills.

Salesperson

Chartway Arena
08.2019 - 03.2020
  • Improved department processes, resolved customer issues, and assessed auto body damage. Collaborated with stakeholders, operated cash register, assisted customers, and promoted visual presentation standards.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.

Education

Bachelors Degree - Data Analytics

Western Governors University
05.2026

Skills

  • Employee Relations
  • Record Keeping
  • Financial Statements
  • Office Supply Management
  • Office Management
  • Filing
  • Invoicing
  • Clerical Works

Accomplishments

  • Enhanced Customer Experience: At Cox Communications, improved customer experience by applying a composed and solutions-based approach to meet and exceed sales and retention targets, leading to increased customer satisfaction.
  • Data-Driven Financial Insights: At Randstad (Capital Group), provided data-driven financial insights by utilizing advanced Excel skills and rational analysis, influencing executive decision-making and enhancing investment processing efficiency.

Timeline

Barista

Starbucks
07.2024 - Current

Sales Solutions Specialist

Cox Communications
08.2023 - 07.2024

Investment Processor

Randstad (Capital Group)
10.2022 - 06.2023

Insurance Agent

Government Employees Insurance Company (GEICO)
08.2021 - 09.2022

Sales Associate

Bath and Body Works
08.2021 - 09.2022

Salesperson

Chartway Arena
08.2019 - 03.2020

Bachelors Degree - Data Analytics

Western Governors University

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