Aliya Spivey
Georgetown,TX
Summary
Highly organized, self-motivated, quick to learn, possessing a strong work ethic and known for dependability. Authorized to work in the US for any employer, bringing a valuable combination of skills and qualities that contribute to a productive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Ben Hur Shrine-Austin, TX
2024.01 - Current
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Retail Support Analysts
Usbank-Remote
2019.01 - 2023.07
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Trained new employees on proper documentation procedures, leading to a more efficient onboarding process.
- Mitigated risks associated with incomplete or inaccurate documentation by diligently following established verification processes.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Met tight deadlines consistently while maintaining a high level of accuracy in client and employee interactions
Universal Banker
U.S. Bank-Covington, KY
2016.02 - 2020.01
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Assistant Store Manager
Rue 21-Florence, KY
2013.12 - 2016.01
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Randall K. Cooper High School
Union, KY05.2014
Skills
- Customer Service
- Data Entry
- Administrative Support
- Microsoft Word/ Excel
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Cash Management
- Credit analysis
- Portfolio Management
- Loan Processing
Timeline
Administrative Assistant
Ben Hur Shrine-Austin, TX
2024.01 - Current
Retail Support Analysts
Usbank-Remote
2019.01 - 2023.07
Universal Banker
U.S. Bank-Covington, KY
2016.02 - 2020.01
Assistant Store Manager
Rue 21-Florence, KY
2013.12 - 2016.01
High School Diploma -
Randall K. Cooper High School
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