Aliya Spivey
Georgetown,TX
Summary
Highly organized, self-motivated, quick to learn, possessing a strong work ethic and known for dependability. Authorized to work in the US for any employer, bringing a valuable combination of skills and qualities that contribute to a productive and efficient work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Ben Hur Shrine-Austin, TX
01.2024 - Current
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Retail Support Analysts
Usbank-Remote
01.2019 - 07.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Trained new employees on proper documentation procedures, leading to a more efficient onboarding process.
- Mitigated risks associated with incomplete or inaccurate documentation by diligently following established verification processes.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Met tight deadlines consistently while maintaining a high level of accuracy in client and employee interactions
Universal Banker
U.S. Bank-Covington, KY
02.2016 - 01.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Assistant Store Manager
Rue 21-Florence, KY
12.2013 - 01.2016
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Randall K. Cooper High School
Union, KY05.2014
Skills
- Customer Service
- Data Entry
- Administrative Support
- Microsoft Word/ Excel
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Cash Management
- Credit analysis
- Portfolio Management
- Loan Processing
Timeline
Administrative Assistant
Ben Hur Shrine-Austin, TX
01.2024 - Current
Retail Support Analysts
Usbank-Remote
01.2019 - 07.2023
Universal Banker
U.S. Bank-Covington, KY
02.2016 - 01.2020
Assistant Store Manager
Rue 21-Florence, KY
12.2013 - 01.2016
High School Diploma -
Randall K. Cooper High School
Similar Profiles
Kaylee HodgesKaylee Hodges
QMA at Ben Hur Health and RehabilitationQMA at Ben Hur Health and Rehabilitation
Nevaeh LightyNevaeh Lighty
CNA at Ben Hur Health &rehabCNA at Ben Hur Health &rehab
Stephania PenderStephania Pender
Senior Project Manager at Ben Hur Construction CoSenior Project Manager at Ben Hur Construction Co