Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aliya Stanfield

Aliya Stanfield

Washington

Summary

Seasoned professional with 22 years of diverse administrative and customer service experience, including a focused role as an Administrative Assistant/Investigator. Expert in managing office operations, coordinating events, and handling high-volume calls with exceptional organizational and interpersonal skills. Seeking an Admin Assistant position to leverage extensive background in clerical tasks, meeting coordination, and effective communication. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Information Specialist/Call Center

IQ Solutions/JBS International
Rockville
02.2020 - Current
  • Provide comprehensive support and information to individuals seeking assistance with mental health and substance abuse issues through inbound calls.
  • Utilize excellent communication skills to empathize with callers, build rapport, and convey information clearly and effectively.
  • Demonstrate proficiency in managing multiple tasks efficiently with strong organizational and time management capabilities.
  • Maintain a calm and patient demeanor, employing advanced troubleshooting skills and adaptability to address and resolve a wide range of inquiries.
  • Remote

Event Planner (Founder/Owner/CEO)

Dreams By: SKY
Fort Washington
04.2012 - Current
  • Manage full-scale event planning and production, including timeline coordination, vendor interviews, material selection, and rate negotiation.
  • Design event atmospheres tailored to client preferences, overseeing all facets such as décor, catering, entertainment, and logistics.
  • Consult with clients to assess their needs, ensuring satisfaction, and maintaining continuous communication for event success.
  • Conduct thorough market research, finalize contracts, and provide comprehensive reports to stakeholders for ongoing event optimization.
  • Ensure adherence to all regulatory compliance matters, including insurance, legal standards, and health and safety protocols.
  • Resolve potential issues proactively, conduct detailed pre- and post-event evaluations, and foster interest through strategic event opportunity research.

Scheduling Center Agent

Aspen Dental
Chandler
08.2022 - 01.2023
  • Managed high-volume inbound calls, addressing patient inquiries and concerns with empathy and efficiency.
  • Coordinated scheduling for new patient appointments, adhering to organizational standards and goals.
  • Executed trained sales techniques to meet objectives for appointment setting and achieve customer service satisfaction benchmarks.
  • Remote

Administrative Assistant/Investigator

Montgomery County Department of Housing
Rockville
12.2015 - 06.2019
  • Managed comprehensive clerical tasks, including document preparation, transcription of meeting minutes, and maintenance of both electronic and hard copy filing systems.
  • Conducted detailed research on legal contracts, ensuring compliance with state, county, and federal regulations, and facilitated communication through the handling of information requests and routine inquiries.
  • Coordinated logistics for staff meetings, managed office supply inventory, and oversaw maintenance of office equipment, streamlining administrative procedures and supporting management needs.
  • Assisted in resolving Landlord-Tenant disputes by collecting data, conducting follow-ups, and contributing to case management for diverse populations, including individuals with disabilities and domestic violence survivors.

Office Manager/Tax Preparer

H&R Block
Camp Springs
12.2013 - 04.2018
  • Prepared individual and small business income tax returns, ensuring compliance with tax laws and maximizing client benefits by identifying potential credits and deductions.
  • Managed and directed office operations, including the delegation of administrative tasks, scheduling, and maintaining productivity and efficiency among staff members.
  • Led recruitment and training initiatives for new office personnel, fostering a team-oriented environment with a focus on professional development and adherence to company policies.
  • Maintained financial responsibilities, including processing payments, managing accounts payable and receivable, and contributing to monthly reporting and audit support documentation.
  • Seasonal

Polysomnographic Technologist (Sleep Tech)

North Charles Sleep Center
Baltimore
01.2010 - 01.2015
  • Analyzed patient information and collaborated with medical staff to tailor sleep studies to individual needs, ensuring adherence to laboratory protocols and physician directives.
  • Performed setup and calibration of polysomnographic equipment, applied electrodes and sensors, and conducted routine PAP interface fitting to secure high-quality data acquisition.
  • Monitored and documented sleep stages and clinical events during studies, implemented therapeutic interventions, and compiled reports in line with AASM guidelines to support patient diagnosis and treatment planning.

Polysomnographic Technologist (Sleep Tech)

Kemetic Medical Staffing
Louisa
02.2006 - 07.2011
  • Maintained strict adherence to safety and infection control protocols, ensuring compliance with relevant healthcare regulations and standards while managing routine equipment care and inventory assessments.
  • Conducted comprehensive polysomnographic evaluations, including documentation of baseline physiological values and quality electroencephalogram readings to identify sleep disturbances such as apneas and seizures.
  • Created a comfortable and reassuring environment for patients undergoing overnight studies, closely monitored patient activity throughout procedures, and meticulously recorded admission and discharge information in the patient management system.

Polysomnographic Technologist (Sleep Tech)

Children’s National Medical Sleep Center
Washington
07.2005 - 02.2011
  • Conducted comprehensive sleep studies ensuring high-quality, artifact-free tracings and accurate data collection for patient diagnosis and treatment planning.
  • Facilitated effective communication and education for patients, addressing inquiries with clarity and compassion while managing confidential patient records and reports with utmost discretion.
  • Maintained lab equipment functionality and upheld rigorous standards of cleanliness and organization within the clinical setting, adhering to budget constraints and operational protocols.

Office Manager

Bolling Air Force Base
Washington
10.1997 - 12.1999
  • Managed office operations, ensuring efficient task distribution among staff and effective resource allocation for successful project execution.
  • Developed and enforced record-keeping procedures, updated filing systems, and conducted staff performance evaluations to optimize office functionality.
  • Oversaw staff training and development, handled recruitment processes, and maintained inventory control for office supplies while ensuring a secure workplace.

Office Manager

JC Penney
Laurel
02.1995 - 07.1996
  • Managed comprehensive billing and invoicing procedures, ensuring timely collections and payment allocations while resolving discrepancies and preparing detailed financial reports for internal use.
  • Streamlined office operations by maintaining organized records, handling correspondence, and overseeing accounts payable processes, including transaction posting, account analysis, and vendor communications.

Education

Bachelor’s Degree - Business Administration - Minor Acquisitions and Contracts

Strayer University
Camp Springs, MD
05-2015

Technical or Occupational Certification - Polysomnography Technology

Atlanta School of Sleep Medicine
Atlanta, GA
07.2007

Skills

  • Leadership
  • Independent Work
  • Policies and Procedures
  • Microsoft Office
  • Document Preparation
  • Communication
  • Training
  • Budget Management
  • Customer Service
  • Project Management
  • Event Planning
  • Community Outreach
  • Negotiation
  • Data Management
  • Research
  • Problem Solving
  • Administrative Support
  • Conflict resolution
  • Information management
  • Data analysis
  • Database administration
  • Research skills
  • Event coordination
  • Time management
  • Project management
  • Issue management
  • Scheduling appointments
  • Multitasking Abilities
  • Multitasking and prioritization
  • Inventory control
  • Decision-making
  • Relationship building
  • Billing and invoicing
  • Team collaboration
  • Training and development
  • Record preparation
  • Data collection
  • Report generation
  • Information desk management
  • Excellent communication
  • Multi-line phone systems
  • Scheduling and calendar management
  • Visitor and customer relations
  • Document management
  • Adaptability and flexibility
  • Travel arrangements
  • Active listening
  • Customer satisfaction
  • Inventory management
  • Office equipment operation
  • Time management abilities
  • Meeting support
  • Greeting and seating clients
  • Telephone and email etiquette
  • Bookkeeping
  • Prioritization

Timeline

Scheduling Center Agent

Aspen Dental
08.2022 - 01.2023

Information Specialist/Call Center

IQ Solutions/JBS International
02.2020 - Current

Administrative Assistant/Investigator

Montgomery County Department of Housing
12.2015 - 06.2019

Office Manager/Tax Preparer

H&R Block
12.2013 - 04.2018

Event Planner (Founder/Owner/CEO)

Dreams By: SKY
04.2012 - Current

Polysomnographic Technologist (Sleep Tech)

North Charles Sleep Center
01.2010 - 01.2015

Polysomnographic Technologist (Sleep Tech)

Kemetic Medical Staffing
02.2006 - 07.2011

Polysomnographic Technologist (Sleep Tech)

Children’s National Medical Sleep Center
07.2005 - 02.2011

Office Manager

Bolling Air Force Base
10.1997 - 12.1999

Office Manager

JC Penney
02.1995 - 07.1996

Bachelor’s Degree - Business Administration - Minor Acquisitions and Contracts

Strayer University

Technical or Occupational Certification - Polysomnography Technology

Atlanta School of Sleep Medicine

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