Aliya Till
Summary
Dedicated and compassionate professional with strong background in communication and teamwork. Committed to continuous learning and personal growth, seeking to leverage my experience and dedication in a dynamic and impactful role.
Overview
5
5
years of professional experience
Work History
Call Center/Medical Receptionist
Urology Associates Of Dover
08.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Checked patient insurance, demographic, and health history to keep information current.
- Streamlined the collections process for efficiency and accuracy in tracking delinquent accounts.
- Reduced outstanding receivables by consistently following up on overdue payments.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
Substitute Teacher
Volusia County Schools
10.2023 - 03.2024
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Administrative Assistant
New Horizons Service Dogs
03.2023 - 10.2023
- Answered multi-line phone, routing calls, delivering messages to staff and greeting visitors.
- Pick-up weekly supply delivery.
- Inventoried and ordered supplies for office.
- Coordinated event among other organizations.
- Corresponded with potential clients and volunteers about application processes and involvement within organization .
- Scheduled volunteers and assigning task.
- Documenting and reporting any canine concerns or medical issues.
- Ensured that health records where maintained and up-to-date.
- Monitored and assessed dog behaviors.
- Reviewed and file all documents for clients and service dogs.
Front End Customer Service Associate
Target
10.2022 - 03.2023
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Informed guest on promotional sales and store credit card benefits.
- Educated costumers about how to use target app and apply discounts to in-store purchases.
- Monitored giftcard transactions to ensure money is applied properly, safely and guest have the tools and resources necessary if unexpected delays arise.
Receptionist
Kitchen And Bath Creations
01.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Patient Sitter
Advent Health Deland
08.2020 - 12.2021
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and staff members.
- Maintained patient's room environment to keep safe, clean, and familiar.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Completed necessary reports and documentation on time and to specifications.
Education
High School Diploma -
Deland High School
05.2020
Skills
- Interpersonal Communication
- Complex Problem-Solving
- Operational Efficiency
- Accurate Cash Handling
- Appointment management
- Telephone etiquette
Refrences
Available upon request.
Timeline
Call Center/Medical Receptionist
Urology Associates Of Dover
08.2024 - Current
Substitute Teacher
Volusia County Schools
10.2023 - 03.2024
Administrative Assistant
New Horizons Service Dogs
03.2023 - 10.2023
Front End Customer Service Associate
Target
10.2022 - 03.2023
Patient Sitter
Advent Health Deland
08.2020 - 12.2021
Receptionist
Kitchen And Bath Creations
01.2020 - 01.2023
High School Diploma -
Deland High School
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