Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliya Wactor

Hope Mills,NC

Summary

Dynamic professional with extensive experience in customer service and event management, notably as Catering Director at Chick-fil-A. Proven track record in relationship building and problem-solving, ensuring high-quality service and guest satisfaction. Adept at multitasking and organization, I thrive in fast-paced environments while maintaining attention to detail.

Overview

9
9
years of professional experience

Work History

Sr Lead

Old Navy
10.2023 - Current

    I began working at Old Navy as a seasonal employee, eager to gain experience and grow with the retail environment. During this role, I took on various responsibilities such as shipment, replenishment, price changes, sales, and assisting customers on the sales floor. These experiences allowed me to develop and refine my skills in organization, attention to detail, and communication. I also gained valuable experience in providing exceptional guest service by ensuring a positive shopping experience for customers. This role has been instrumental in building the foundation for a career in customer service.

Catering Director

Chick-fil-A
06.2016 - 07.2023
  • Serving as Catering Director, I oversee the planning and fulfillment of all catering orders while managing sales and building strong connections with guests. I also follow up with guests to gather feedback on their experiences to ensure continual improvement. This role calls for excellent time-management, organizational skills, attention to detail, effective communication and a variety of other capabilities to keep everything running smoothly while delivering high-quality service.

Education

Associate of Science - Business Administration

Fayetteville Technical Community College
Fayetteville, NC
05-2026

High School Diploma -

South View High School
Hope Mills, NC
06-2018

Skills

  • Troubleshooting
  • Networking
  • Customer service
  • Multitasking
  • Good Telephone Etiquette
  • Research
  • Problem-solving
  • Organization and time management
  • Critical thinking
  • Interpersonal communication
  • Cultural awareness
  • Multitasking Abilities
  • Analytical and critical thinking
  • Verbal communication
  • Written communication
  • Relationship building

Timeline

Sr Lead

Old Navy
10.2023 - Current

Catering Director

Chick-fil-A
06.2016 - 07.2023

Associate of Science - Business Administration

Fayetteville Technical Community College

High School Diploma -

South View High School
Aliya Wactor