Aliya Gomaa Mersal
Summary
Driven Anthropology Student offering part-time work experience and a willingness to learn and expand their knowledge on conducting research. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
year of professional experience
Work History
Operations Customer Service Representative
Associated Students UCLA
City of Los Angeles, CA
09.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Barista
Starbucks Coffee Company
Redondo Beach, California
11.2020 - 08.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
Education
Bachelor of Arts - Anthropology
University of California
City Of Los Angeles, CA06.2023
Skills
- Research Paper Writing
- Online Research
- Documentary Photography
- Field Research
- Informational Interviews
- Participant Observation
- Critical Thinking
- Time Management
- POS Systems
- Native Arabic Speaker
Relevant Coursework
- Anthropology 135 - Visual Anthropology: Documentary Photography
- Anthropology 138P - Field Methods in Cultural Anthropology
- Anthropology 126N - Genes Disease and Culture
- Anthropology M166Q - Culture Area of Maghreb (North Africa)
Timeline
Operations Customer Service Representative
Associated Students UCLA
09.2021 - Current
Barista
Starbucks Coffee Company
11.2020 - 08.2021
Bachelor of Arts - Anthropology
University of California
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