Aliyah Acosta
Houston,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I boosted sales and efficiency as a Baker at Self Employed Services and a Retail Sales Associate at Rainbow Clothing Store. Leveraging expert money handling and persuasive communication skills, I consistently met client needs and increased loyalty. My proactive approach led to significant achievements in both roles, emphasizing my ability to deliver exceptional results.
Overview
3
3
years of professional experience
Work History
Baker
Self Employed Services
06.2022 - 09.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Boosted sales revenue through persuasive communication skills and expert product knowledge.
- Streamlined scheduling processes for better time management and session availability.
- Developed strong relationships with clients while providing reliable delivery services consistently.
Retail Sales Associate
Rainbow Clothing Store
11.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
Education
Sam Houston High Scool
Houston, TX06.2022
Skills
- Money handling
- Approving transactions
- Calculating
- Scheduling
- Marketing
- Production promotions
- Communication skills
Timeline
Baker
Self Employed Services
06.2022 - 09.2024
Retail Sales Associate
Rainbow Clothing Store
11.2021 - 02.2022
Sam Houston High Scool