Aliyah Brooks
Philadelphia
Summary
Strategic and compassionate leader with an MBA in Organizational Management and extensive experience across nonprofit human services and healthcare environments. Proven background managing services for vulnerable populations, including homeless youth and adults with behavioral health and intellectual disabilities. Combines frontline clinical insight with organizational leadership training to improve program outcomes, strengthen team performance, and support mission-driven initiatives. Experienced in rapid rehousing operations, cross-functional collaboration, crisis response, and trauma-informed service delivery. Currently advancing leadership competencies through a formal organizational leadership program. Positioned to transition into a director-level role focused on program oversight, operational strategy, and organizational impact.
Overview
16
16
years of professional experience
Work History
Leadership Valley Youth House
09.2025 - Current
- Selected to participate in organizational leadership development program focused on nonprofit operations and professional leadership growth
- Strengthened knowledge of day-to-day nonprofit management and organizational decision-making processes
- Developed skills in effective communication, conflict resolution, and navigating difficult workplace conversations
- Applied leadership strategies to support team goals, collaboration, and workplace accountability
- Enhanced multicultural responsiveness and self-awareness to improve professional interactions and service delivery
- Utilized prioritization and decision-making tools to manage competing responsibilities under pressure
- Demonstrated ethical leadership, integrity, and commitment to organizational mission and outcomes
- Collaborated with peers to lead or support projects contributing to organizational improvement initiatives
Case Manager (Rapid Re-Housing Program)
Valley Youth House
Bucks County, Pa.
11.2017 - Current
- Coordinated rapid rehousing services for young adults (ages 18–24) experiencing homelessness, trauma, and behavioral health challenges, ensuring safe and stable housing placements.
- Successfully placed clients into permanent apartments, maintaining strong relationships with landlords and community partners to support housing retention.
- Monitored and tracked client outcomes, including housing stability, employment status, and engagement with support services, to identify trends and improve program effectiveness.
- Developed individualized support plans addressing barriers to housing and employment, increasing client retention and independent living skills.
- Facilitated communication between clients, landlords, and service providers to resolve conflicts, ensure compliance, and promote positive outcomes.
- Used trauma-informed and client-centered approaches to enhance engagement, address crises, and support overall client well-being.
- Collected and analyzed program data on client requests, employment, and housing retention to improve services and guide strategic planning.
- Worked with multidisciplinary teams to coordinate services, optimize resources, and ensure adherence to program policies and compliance standards.
- Helped client’s access resources for post-traumatic stress disorder, substance use recovery, legal issues, and essential services to foster a healthy, functional lifestyle and long-term self-sufficiency.
- Kept current client records in both paper and electronic formats, complying with county, state, federal regulations, and private grant requirements.
- Managed and updated client files in HMIS and Credible systems, tracking progress, outcomes, and participation to inform service delivery and organizational reporting.
Therapeutic Support Staff
The Institute for Behavior Change
Exton, Pa.
03.2015 - 09.2017
- Provided individualized one-on-one support to children and adults with autism and other mental health challenges, implementing evidence-based interventions to promote skill development and emotional regulation.
- Applied therapeutic techniques, including role play, social rehearsal, verbal-visual supports, and physical prompting to teach functional skills and improve client engagement.
- Redirected target behaviors by implementing replacement behaviors and positive reinforcement strategies, increasing adaptive behaviors, and reducing challenging behaviors.
- Developed and maintained structured behavior plans in collaboration with interdisciplinary teams, ensuring consistency across home, school, and clinical settings.
- Monitored and documented client progress in accordance with program, county, and state requirements, ensuring compliance with regulatory and funding standards.
- Facilitated skill generalization and independence in daily living, communication, and social interaction to support long-term client outcomes.
- Collaborated with caregivers, families, and clinical staff to provide training, feedback, and guidance to support therapeutic goals.
Certified Nursing Assistant
A Plus Staff
Philadelphia, Pa.
09.2013 - 04.2016
- Provided direct care to residents, including bed baths, turning and repositioning, incontinent care, range of motion exercises, and vital signs monitoring, ensuring comfort, safety, and health compliance.
- Assisted residents with meals, transfers, and indoor/outdoor activities, promoting independence and engagement in daily living routines.
- Collaborated with nursing and interdisciplinary staff to develop and implement personalized care plans, ensuring consistent and high-quality care.
- Maintained accurate resident records and documentation to comply with facility, state, and federal regulations.
- Monitored resident health and behavior, reporting changes promptly to clinical supervisors to support timely interventions and positive outcomes.
- Supported residents’ physical, social, and emotional well-being through compassionate, person-centered care practices.
Residential Program Worker
Step by Step
King of Prussia, Pa.
10.2009 - 09.2011
- Assisted teens and adults with intellectual disabilities, autism, anxiety disorders, and other behavioral or mental health challenges with daily living activities, hygiene care, and skill-building routines.
- Encouraged social interaction and engagement through structured indoor and outdoor activities, fostering independence and social development.
- Monitored, evaluated, and documented residents’ physical and mental status, recording changes, incidents, and daily activities to ensure accurate reporting and compliance with program standards.
- Participated in workshops and staff trainings to enhance care strategies, behavioral interventions, and therapeutic approaches.
- Collaborated with interdisciplinary teams to implement individualized support plans, promoting consistent care and positive outcomes.
- Supported residents in developing functional life skills and adaptive behaviors, increasing overall well-being and quality of life.
Education
Master of Business Administration - Organizational Management
Eastern University
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Skills
- Program Operations & Oversight
- Organizational Leadership
- Strategic Planning & Decision-Making
- Nonprofit Program Management
- Rapid Rehousing & Housing Stability Services
- Trauma-Informed Care
- Behavioral Health Support
- Crisis Intervention & De-escalation
- Team Leadership & Staff Development
- Stakeholder & Community Engagement
Languages
English
Timeline
Leadership Valley Youth House
09.2025 - Current
Case Manager (Rapid Re-Housing Program)
Valley Youth House
11.2017 - Current
Therapeutic Support Staff
The Institute for Behavior Change
03.2015 - 09.2017
Certified Nursing Assistant
A Plus Staff
09.2013 - 04.2016
Residential Program Worker
Step by Step
10.2009 - 09.2011
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Master of Business Administration - Organizational Management
Eastern University