Aliyah Brown-Stroud
Dickson,TN
Summary
Proven track record in hospitality, exemplified by exceptional customer service and cash handling skills at Mcalisters Deli. Demonstrated leadership and a strong work ethic, enhancing guest satisfaction and team efficiency. Mastered multitasking in high-pressure environments, significantly improving service quality and operational flow.
Overview
3
3
years of professional experience
Work History
Server,Cashier
Mcalisters Deli
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Cracker Barrel
05.2022 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Hometown Energy and Nutrition
04.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Business Administration - Business Administration And Management
Columbia State Community College
Columbia, TN04.2026
High School Diploma -
Dickson County High School
Dickson, TN05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Item promotion
- Warm and Friendly
- Team Leadership
Timeline
Server,Cashier
Mcalisters Deli
09.2022 - Current
Host
Cracker Barrel
05.2022 - 07.2022
Cashier
Hometown Energy and Nutrition
04.2021 - 01.2022
Associate of Business Administration - Business Administration And Management
Columbia State Community College
High School Diploma -
Dickson County High School
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